Ruben Aleman

● Trains new hires in technology warehouse procedures, safety standards, and equipment operation, fostering a skilled team.

● Provides training sessions for new warehouse technicians to enhance their skills in laptop diagnostics and repairs.

● Responds quickly to urgent requests from campuses or departments, expediting orders as needed without compromising on quality or accuracy.

● Oversees student device weekly imaging operations between 300 to 400 weekly devices ensuring that they image successfully and are able to connect to the network before delivering to campuses.

● Replaced defective components and parts on malfunctioning computers and office machines.

● Diagnose and troubleshoot problems, repairing, and restoring machines to peak performance.

● Update and/or replace outdated drivers and software for staff devices as needed.

● Manage daily operations, delegating tasks to team members and ensuring timely completion of assignments.

● Operates equipment while observing standard safety procedures.

● Drives forklifts, pallet jacks and other equipment to move materials.

● Use handheld scanners to efficiently track and maneuver working and non-working student devices and teacher/staff equipment.

● Uses equipment such as box cutters, shrink-wrap machines and dollies.

● Collaborates with technology warehouse technicians to ensure timely delivery of devices and items to all district campuses and departments.

● Enhance warehouse efficiency by implementing new custom inventory management tools and procedures.

● Conducts regular performance reviews for team members, providing constructive feedback for improvement.

● Help build a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

● Loads and unloads materials onto and off of trucks for fast shipment.

● Maintains a clean, orderly work environment free of hazards.

● Conducts regular performance reviews for team members, providing constructive feedback for improvement.

● Approach tasks with a positive attitude and demonstrate a high level of professionalism.

● Have earned a high amount of praise due to attitude, attention to detail, consistency, and work ethic.

● Given many responsibilities because trusted to perform tasks on time with minimal if any mistakes.

● Promoted to level 2 technician in part because of high work ethic and ability to teach and lead others within the warehouse team.

● Performed basic troubleshooting on faulty student /Staff devices at the warehouse.

● Performed basic troubleshooting on printers before being sent for warranty repair, or as part of the warranty process.

● Verify orders by comparing names and quantities of items packaged with shipping documents.

● Properly label and store goods in designated warehouse areas to provide identification and avoid losses.

● Process required paperwork to expedite handling of received goods.

● Communicate with customer support via Email, Telephone, and chat to resolve warranty claims.

● All previous position duties/accomplishments also apply for this current position.

● Process proper documentation related to technology work orders in solar winds.

● Use proper time management skills, including on-task work efforts and punctuality for daily work schedules, tasks, and time-sensitive projects.

● Demonstrate sociable, customer-service-driven interactions with all staff, teachers, and administrators.

● Experienced in operation of pallet jack.

● Load, unload, move devices to and from storage areas.

● Deliver packages to campus tech rooms and administration locations.

● Complete on-time deliveries by optimizing best and most efficient routes.

● Verify accuracy of all deliveries against assigned work orders.

● Comply with vehicle driving rules as well as district policies and procedures regarding safe vehicle operations.

● Strive to keep work areas neat, clean, and free from debris as often as possible.

● Willing to work overtime, especially if it helps the team accomplish goals or deadlines.

● Collaborated with cross-functional teams to align production plans with customer requirements.

● Monitored and tracked progress of all production tasks for on-time delivery.

● Coordinated with the production team to support productivity targets and deadline management.

● Collaborated with the production team to support effective resource allocation.

● Assisted production team in resolving bottlenecks in a quick manner to keep production running smoothly.

● Created and maintained detailed reports and schedules of all production tasks.

● Assisted with budgeting and accounting of production-related tasks.

● Reviewed in-house stock to determine materials available for production jobs.

● Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.

● Developed production and inventory reports for management and sales managers each quarter.

● Devised and implemented efficient processes for production tracking and inventory control.

● Developed and maintained automated tracking systems, hard copy files, and records to enhance office workflows.

● Communicated scheduling with up to 10 employees to promote on-time delivery once product was ready.

● Conducted quarterly inventory cycle counts and reconciliation.