Ruben Colunga
Lompoc
Summary
Creative ideas coupled with a solid history of sales success. Proven ability to develop sales potential in new market areas. Strong analytical and planning skills, combined with the ability to coordinate to meet organizational goals. Productive and efficient work habits with little supervision. Self-motivated with high energy.
Overview
21
21
years of professional experience
Work History
Operations Manager
Hertz
Santa Barbara
11.2003 - 08.2024
- Achieved 75% revenue growth in the assigned branch in Buellton, CA. Revenue for accounts increasing at 35% annually.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
- Responded to information requests from superiors, providing specific documentation.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed key performance indicators to measure effectiveness of operational processes.
- Set up and established new accounts by: Developing a strategy to attack the competition by pointing out company strengths.
- Supervising and the training of Staff.
- Promoted the car rental service to Goleta, Santa Barbara, Buellton, and Lompoc, businesses through outside sales marketing techniques.
- Successful sales record includes securing accounts and referrals with automobile repair shops and local insurance offices through cold calling and in person marketing visits.
- Produced the greatest revenue increase in the greater Central Coast and received the best audit in the area.
- Responsible for daily fleet operations, fleet availability, and revenue generation.
- Oversaw a fleet over 100 vehicles.
- Managed a staff of 25 employees over two different facilities.
- Lead and supported the process to meet or exceed customer expectations, and ensured the sales force with sales methods and processes.
- Lead the creation of customer focused on the selling of value added solutions.
- Constantly championed productivity improvements via employee involvement and accountability.
- Performed in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducted timely and constructive performance evaluations.
- Performed administrative duties such as submitting of invoices from vendors to accounts payable, ensuring payroll accuracy and its submission, the evaluation of daily reports to ensure all revenue is accounted for properly.
Education
BS - Marketing
California State University at Sacramento
Skills
- Revenue growth
- Operational efficiency
- Team leadership
- Customer service
- Root cause analysis
- Performance evaluation
- Inventory management
- Scheduling management
- Sales strategies
- Process improvement
- Employee engagement
- Conflict resolution
- Multitasking capacity
- Goal attainment
- Onboarding and orientation
- Customer retention
- Purchasing and procurement
- P&L Administration
- Problem-solving
- Improve performance
- Time management
- Delegation
- Problem-solving abilities
- Delegating work
- MS office
- Decision-making
- Customer service management
- Schedule oversight
- Staff hiring
- Adaptability and flexibility
- Excellent communication
- Staff development
Professional Experience - Employment History
Branch Manager, Hertz, 11/01/03, 08/01/24, Buellton, California, Achieved 75% revenue growth in assigned branch., Revenue for accounts increasing at 35% annually., Set up and established new accounts by developing a strategy to attack the competition by pointing out company strengths., Supervised and trained staff., Promoted the car rental service to Goleta, Santa Barbara, Buellton, and Lompoc businesses through outside sales marketing techniques., Secured accounts and referrals with automobile repair shops and local insurance offices through cold calling and in-person marketing visits., Produced the greatest revenue increase in the greater Central Coast and received the best audit in the area., Responsible for daily fleet operations, fleet availability, and revenue generation., Oversaw a fleet of over 100 vehicles., Managed a staff of 25 employees over two different facilities., Led and supported the process to meet or exceed customer expectations, and ensured the sales force with sales methods and processes., Led the creation of customer-focused selling of value-added solutions., Championed productivity improvements via employee involvement and accountability., Performed effective communication plans focused on building employee engagement to achieve business results., Conducted timely and constructive performance evaluations., Performed administrative duties such as submitting invoices from vendors to accounts payable, ensuring payroll accuracy and its submission, and evaluating daily reports to ensure all revenue is accounted for properly.
Timeline
Operations Manager
Hertz
11.2003 - 08.2024
BS - Marketing
California State University at Sacramento