Ruben Cruz
Orlando
Summary
Dedicated and adaptable professional with a 13 year career at Universal Studios Orlando. Extensive knowledge of North Campus. Proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resort Wide Trainer
Talent Development
07.2022 - Current
- Leads the new team member experience daily
- Educates new hires in company culture, procedures, and policies
- Assists with team member and management cross-communication
- Manages official training paperwork daily
- Facilitated the opening of Minions Restaurant, Cafe La Bamba, Mel's Drive In, Backlot Bistro, Epic Universe, new food kiosks, and all yearly Marquee events
- Facilitated Oracle and Pax handheld rollout for all Quick Service and Full Service locations
Cash Coordinator
Confisco Grille
12.2020 - 07.2022
- Managed lunch break rotations and meal vouchers
- Performed MIMO withdrawals, deposits, and managed cash drawers
- Counted the safe nightly and signed off on it
- Performed audits on cash drawers and documented any variances for loss prevention
- Managed all steps of the tipping out process
- Performed guest recoveries, ID inspections for alcohol sales, and counterfeit checks on currency
- Assisted with the smooth operation of all positions in the restaurant daily
- Assisted management with nightly closing duties and end of the month inventory counting
Line Cook
Confisco Grille
05.2019 - 12.2021
- Prepared fresh ingredients for daily menu items to ensure quality and consistency.
- Operated kitchen equipment safely and efficiently, minimizing risks and enhancing productivity.
- Maintained cleanliness and organization of workstations to promote a safe working environment.
- Collaborated with team members to facilitate timely meal service during peak hours.
- Followed recipes precisely to create dishes that met portioning and presentation standards.
- Assisted in inventory management and stock rotation to optimize resource availability.
- Adhered to food safety regulations and hygiene standards, ensuring compliance at all times.
- Responded promptly to customer complaints to enhance dining experience.
VIP Events Cook
Cafe La Bamba VIP
01.2019 - 03.2019
- Operated kitchen equipment including ovens, grills, and fryers with efficiency and safety.
- Maintained cleanliness of workstations, adhering to strict sanitation protocols.
- Cleaned kitchen equipment, surfaces, utensils, and dishes to ensure hygiene standards.
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Wrapped, dated, and labeled food items in storage for optimal safety and freshness.
- Managed portion control using appropriate utensils during preparation and plating.
- Monitored temperatures of prepared food and cold-storage areas to ensure quality.
- Resolved customer complaints regarding food quality or service issues effectively.
Cashier and Server
Beverly Hills Boulangerie
01.2015 - 01.2019
- Assisted customers with product selection and recommendations to enhance satisfaction.
- Handled inquiries and resolved issues promptly and courteously.
- Managed inventory levels, restocking shelves as necessary to maintain availability.
- Collaborated with kitchen staff to ensure timely fulfillment of orders.
- Adhered to health and safety regulations in food handling practices.
- Operated cash register efficiently, processing various payment methods accurately.
- Trained new team members on cash register operation and customer service standards.
- Checked identification to verify age requirements for alcohol purchases.
Kiosk Attendant
South Carts
Orlando
12.2012 - 01.2015
- Managed customer transactions, delivering efficient service at kiosk locations.
- Assisted customers with product selection and addressed inquiries about offerings.
- Maintained cleanliness and organization of kiosk area to enhance experience.
- Processed cash and electronic payments accurately using point-of-sale systems.
- Monitored inventory levels and restocked products to ensure availability.
- Collaborated with team members to streamline operations during peak hours.
- Trained new staff on procedures and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Education
Associates Degree - Baking and Pastry arts
Le Cordon Bleu
OrlandoSkills
- Proficient in Spanish
- Employee training
- Cross-department communication
- Time management
- Feedback delivery
- Adaptation to change
- Clear verbal communication
- Interpersonal communication
- Group and individual instruction
- Extensive knowledge of our parks and resorts
Certification
ServSafe certification
Awards
Bravo Award, 11/01/21
Timeline
Resort Wide Trainer
Talent Development
07.2022 - Current
Cash Coordinator
Confisco Grille
12.2020 - 07.2022
Line Cook
Confisco Grille
05.2019 - 12.2021
VIP Events Cook
Cafe La Bamba VIP
01.2019 - 03.2019
Cashier and Server
Beverly Hills Boulangerie
01.2015 - 01.2019
Kiosk Attendant
South Carts
12.2012 - 01.2015
Associates Degree - Baking and Pastry arts
Le Cordon Bleu