Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Languages
Timeline
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Ruben Cruz-Alvarez

Bellingham,MA

Summary

Bilingual Customer Success Management Professional experienced in B2B Customer Success and Sales with close to 10 years of experience uncovering business opportunities, solving complex business problems for customers, generating revenue and building successful client relationships and driving customer results.

Overview

9
9
years of professional experience

Work History

Manager of Customer Success

Appcues
12.2022 - Current
  • Continuously met and exceeded GRR and NRR goals every quarter
  • Currently overseeing 3 CSMs, each with a portfolio of over $2M in Revenue
  • Acting CSM for one of our Enterprise Spanish speaking customers.

Customer Success Manager

Appcues
04.2021 - 12.2022
  • Continuously met and exceeded GRR and NRR goals every quarter
  • Generated the most expansion revenue across all CSMs with an ARR of $163,110.

Account Executive / Account Management Workforce Solutions

Penn Foster
05.2020 - 03.2021
  • Closed $69,365 in new business
  • Generated a forecasted new business pipeline for 2020/2021 of $381,435
  • Acting CSM for customers that spend $25,000 or less annually
  • Responsible for $54,000 in renewals.

Account Executive / Account Management

Aqua Security
01.2020 - 04.2020
  • Successfully renewed 100% of Q1 renewals totaling $63,000
  • Generated a forecasted new business pipeline for Q2 of $190k.

Inside Sales

Aqua Security
03.2019 - 01.2020
  • Achieved consistent monthly, quarterly, and yearly meeting and opportunity goals
  • Uncovered opportunities in high-profile organizations like Dick's Sporting Goods, Telefonica and Kroger.

Enterprise Sales Development Representative

Turbonomic
12.2017 - 03.2019
  • Achieved consistent monthly, quarterly, and yearly goals
  • Uncovered opportunities in 4 major Fortune 500 target accounts - JB Hunt, Sysco, CBRE, and Macy's.

Commercial and Enterprise Business Development Representative

Applause App Quality, Inc
12.2015 - 12.2017
  • Achieved consistent monthly, quarterly, and yearly meetings and opportunities goals
  • Generated six-figure opportunities at major QSRs and Media companies (NPR, Whataburger, and Dairy Queen).

Education

MS - International Marketing

HULT International Business School
01.2015

BS - Human Resources/Accounting

University of Puerto Rico, Rio Piedras Campus
01.2014

Skills

  • Client Relations
  • Strategic Planning
  • Customer Account Management
  • Business Development
  • Revenue Growth
  • Customer Relations

Personal Information

Title: Bilingual (English & Spanish) Customer Success and Sales Professional

Languages

  • English
  • Spanish

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Manager of Customer Success

Appcues
12.2022 - Current

Customer Success Manager

Appcues
04.2021 - 12.2022

Account Executive / Account Management Workforce Solutions

Penn Foster
05.2020 - 03.2021

Account Executive / Account Management

Aqua Security
01.2020 - 04.2020

Inside Sales

Aqua Security
03.2019 - 01.2020

Enterprise Sales Development Representative

Turbonomic
12.2017 - 03.2019

Commercial and Enterprise Business Development Representative

Applause App Quality, Inc
12.2015 - 12.2017

MS - International Marketing

HULT International Business School

BS - Human Resources/Accounting

University of Puerto Rico, Rio Piedras Campus

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