Ruben De Leon
Knight Claremont CDJR
West Covina,CA
2
Languages
1
Certification
10
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Work History
Sales Associate
5 Months- Managed inbound calls, internet leads, and walk-in traffic; built rapport quickly and guided customers through next steps including appointments, test drives, and delivery.
- Used CRM platforms (DealerSocket/VinSolutions/Elead/Salesforce) to capture lead details, document conversations, schedule follow-ups, and maintain pipeline visibility from first contact through purchase.
- Qualified customer needs (budget, vehicle preferences, and timeline) to align recommendations with available inventory and customer goals.
- Coordinated with sales managers and finance to support deal progression, accurate documentation, and a smooth handoff to delivery.
- Maintained consistent follow-up and clear communication to improve responsiveness and customer experience.
Sales Associate
1 Year 7 Months- Developed and maintained strong customer relationships through professional communication, responsiveness, and consistent follow-up.
- Used CRM tools (DealerSocket/VinSolutions/Elead/Salesforce) to document activity, track customer preferences, manage leads, and create follow-up tasks to drive opportunities forward.
- Addressed customer questions and objections by providing clear information on vehicles, pricing, incentives, and next steps.
- Collaborated with team members and leadership to coordinate scheduling, inventory availability, and customer handoffs to ensure a smooth experience.
- Balanced multiple priorities during peak periods while maintaining accurate records and timely follow-ups.
Sales Advisor
2 Months- Managed leads and accounts using CRM software to maintain structured follow-up and improve conversion consistency.
- Provided responsive customer support by resolving inquiries, clarifying pricing/availability, and ensuring a smooth customer experience.
- Delivered customer-focused recommendations and presentations aligned with needs, budget, and timing.
- Conducted market research to identify opportunities and support improved sales performance.
Nuclear Biological Chemical (NBC) Specialist
7 Years 4 Months- Led and trained teams in high-stakes environments, reinforcing clear communication, accountability, and consistent execution.
- Coordinated multi-unit operations and maintained readiness of critical equipment through organized processes and attention to detail.
- Developed response plans and ensured compliance with procedures, reinforcing reliability and disciplined follow-through.
Postal Clerk
10 Months- Provided front-line customer service, ensured accurate documentation, and maintained secure handling and distribution processes.
- Trained new personnel and supported consistent service quality and efficiency.
Education
High School Diploma
Skills
CRM & Pipeline Management
DealerSocket
VinSolutions
Elead
Salesforce
Lead Handling (Inbound Calls
Internet Leads
Walk-Ins)
Follow-Up
Scheduling & Task Management
Customer Communication & Objection Handling
Needs Assessment & Lead Qualification
Customer Experience & Relationship Building
Time Management & Prioritization
Customer service
Teamwork and collaboration
Certification
Secret Clearance
U.S. Army
Classified security clearance obtained during military service., Driver's License
California DMV
Valid driver's license.
Languages
English
Spanish
Bilingual
Timeline
Sales Associate
Knight Claremont CDJR
12.2025 - 05.2026Read More
Sales Associate
Chevrolet of Puente Hills
05.2024 - 12.2025Read More
Sales Advisor
SC Motors
01.2024 - 03.2024Read More
Postal Clerk
US Army
10.2022 - 08.2023Read More
Nuclear Biological Chemical (NBC) Specialist
US Army
08.2016 - 12.2023Read More
Nogales High School
High School Diploma
Read More