Ruben Fernandez
Belleview,FL
Summary
Detail-oriented professional with extensive experience in strategic planning, cost optimization, and team leadership. Demonstrated success in developing effective strategies and overseeing operations to achieve both immediate and long-term objectives. Exceptional problem-solving abilities and strong communication skills, coupled with the capacity to inspire and guide teams towards success. Highly organized, proactive, and results-driven individual with a background in financial management, organizational development, and operational excellence.
Overview
1824
1824
years of professional experience
Work History
Financial Center Manager
Bank of America
06.2024 - Current
- Led financial center operations, ensuring compliance with regulatory standards and internal policies.
- Developed strategic initiatives to enhance customer experience and increase service efficiency.
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
Business Solution Advisor
Bank of America
11.202 - 01.2024
- Recommends financial advice and guidance that align with client financial goals and needs Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
- Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client’s unique priorities
- Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
- Partners with financial center manager and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
Relationship Manager
Bank of America
10.2019 - Current
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.
- Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care.
- Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.
Store Manager
CVS Health Retail
02.2017 - 09.2019
- I perform essential administrative and labor management duties in order to ensure efficient day-to-day store operations
- Administrative duties a manager performs include filing paperwork, budgeting payroll, ordering products and store supplies, and analyzing sales numbers
- Labor management, include interviewing potential associates, training new hire employees, creating employee schedules, monitoring team performance, and coaching team members
- I also perform customer service duties, such as greeting customers, providing assistance, and completing transactions
- Interviewed and hired prospective employees according to team needs
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
Store Manager
Ross Dress For Less
09.2010 - 05.2016
- Start as ASM and promoted after a year as Store Manager, take the store in 1.8 millions and left it at 2.5 millions after the second year, transfer to a MID volumen store
- I was the first ASM to open a new location with a 3.1 million target and left it with a 5.2 millions, and last I been transfer to a Miami Location, took the store at 7.2 millions and left it at 11.7 millions on sales in three years period
- After I open 2 more locations and been the Trainer Store manager for rollout new schedule and payroll system for a District traveling to California to train in the new system
- Executed customer service programs and Merchandise Presentation programs through Associate training and program supervision
- Supervised and coached associates in providing efficient and friendly service
- Maintained a high standard of housekeeping with help of contracted maintenance personnel
- Recruited, hired, trained and developed Assistant Managers and non-exempt Associates
- Through selection, training and motivation, strived to reduce store turnover
- Utilized and promoted all retention tools including incentives programs, recognition opportunities, contests and training
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed
- Maintained adherence to company safety policies and ensures the safety of Associates and Customers
- Assisted in the management of and continuous monitoring of actual expenditures to be within budget
- On charge of recruiting on the College Fairs on Broward and Dade Area
Assistant Store Manager
Skechers USA
06.2008 - 09.2010
- Coached, taught and trained staff on warehouse store operation and visual standards
- Presented a professional image in appearance, words and action
- Demonstrated professionalism and a personable manner which inspires the staff to do the same
- Trained staff on professional image in appearance and conduct
- Built positive team relations, demonstrated ethical behavior
- Maintained all safety guidelines
- Managed all supervisory functions pertaining to warehouse store operating procedures and operations guidelines
Commercial Sales Manager
5IMedia Digital Shoppers
01.2007 - 05.2008
- Company dedicated to created and install LED TV in vertical position on the Malls, showing advertising of all kind of companies who want to be presents in the more important malls in Panama
- My job wast to created strategies with the Sales Departments to increase the workflow of advertising running to the screen and contact directly the BRANDS, such of (Coca Cola, City Bank, AUDi, etc) to put their advertising on specific points
- Also I was in charge of Sales, Printing and Installation Departments
- Increased sales 750k in three months
- Implemented strategies to motivate Sales Representatives to increase customer sales
- In charge of the Contact within Management and CEO of the Malls
Skills
- Operations management
- Team development
- Cash flow management
- Sales initiatives
- Sales management
- Partnership development
- Business partnership management
- Willing to learn
- Teamwork
LANGUAGES
Spanish
Bilingual
Timeline
Financial Center Manager
Bank of America
06.2024 - Current
Relationship Manager
Bank of America
10.2019 - Current
Store Manager
CVS Health Retail
02.2017 - 09.2019
Store Manager
Ross Dress For Less
09.2010 - 05.2016
Assistant Store Manager
Skechers USA
06.2008 - 09.2010
Commercial Sales Manager
5IMedia Digital Shoppers
01.2007 - 05.2008
Business Solution Advisor
Bank of America
11.202 - 01.2024
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