Ruben Galindo
Las Vegas,Nevada
Summary
4+ years of experience in Time and Labor Coordinator role. Ability to maintain focus and work effectively with multiple demands. Proficient with computers with the ability to navigate multiple computer systems while interacting with the customer. Experience working in a team environment to accomplish tasks and goals. Excellent analytical skills and time management skills. Proficient with Microsoft Office, latest web technologies and working knowledge of various operating systems. Ability to work in a fast paced environment, balancing the needs of the business, while still meeting performance based on structured environment. Excellent verbal and written communication skills. Strong client relationship skills. Ability to multi-task and proven track record of working independently. Ability to adapt quickly to changes in the environment. Knowledge of banking operations.
Experienced with physically demanding tasks in construction, maintenance, and logistics environments. Utilizes strong problem-solving skills and teamwork to adapt to changing needs and meet project goals. Track record of reliability and effective collaboration in various manual labor tasks.
Professional general worker with track record of reliability and willingness to take on physically demanding tasks. Known for assisting in construction, maintenance, and logistics operations. Committed to team success and consistently meeting project goals through effective collaboration and adaptability.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Laborer
People Ready Temp Agency
Las Vegas, NV
01.2020 - Current
- Assisted in maintaining clean and organized work environments to ensure safety compliance.
- Collaborated with team members to meet production deadlines consistently.
- Monitored inventory levels and reported shortages to ensure uninterrupted workflow.
- Implemented process improvements that enhanced productivity and reduced waste.
- Oversaw daily operations, ensuring adherence to quality standards and timelines.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Human Resources Trainer
C3Connect
Las Vegas, NV
07.2019 - 09.2019
- Provided new hire training in healthcare industry
- Implemented compliance training for all WellCare employees in meeting all healthcare industry standards
Implementation Specialist
ADP
Tempe, AZ
09.2018 - 03.2019
- Consult with clients to deliver a comprehensive ADP solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, interface requirements, business processes
- Understand client business issues, challenges, recommend and implement an appropriate solution
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of the client project team, including priorities, timeliness issues as they arise
- Knowledge of ADP Workforce Now
Online Services Time and Labor Advisor
Paychex Inc
Glendale, AZ
09.2015 - 09.2018
- Provides second-level product and technical support to clients and internal support personnel for the Online Services products.
- Participates in projects and departmental initiatives as needed to ensure continual product and process improvement.
- Ensure ongoing client satisfaction and high client retention by participating in designated client calling.
- Provides product and procedural mentoring to junior support staff in order to ensure procedural consistency and compliance with department standards.
- Assists with the execution of supervisory requests such as procedural exception requests to ensure timely resolution, maximize client satisfaction and minimize the risk associated with exception handling.
- Assists in areas of implementation where needed. This includes backing up implementation roles and maintaining a positive working relationship with clients, sales and coworkers to promote the quality service image.
Customer/Sales Service
Century Link
Phoenix, AZ
09.2014 - 11.2014
- Perfected the customer experience by providing excellent service on every call.
- Maintained call flow and responded to customer inquiries and needs.
- Met sales and retention objectives by selling Century Link products and services.
- Performed in using various computer systems/screens simultaneously to process sales and service orders.
Rural Carrier Associate
United States Postal Service
Chandler Heights, AZ
01.2014 - 09.2014
- Serviced mail in delivery sequence for an assigned route.
- Received and signed for accountable mail.
- Delivered mail to customers along a prescribed route and on a regular schedule, sold stamps, prepared daily trip reports and maintained inventory of stamps service to customers on route.
Technical Support Coordinator/Bilingual
Verizon Wireless
Chandler, AZ
06.1996 - 01.2014
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools in an inbound call center.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction, while achieving a 25 inbound call handling time.
- Conducted research to address customer concerns.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Handling escalated customer complaints.
Education
High School Diploma -
Glen A Wilson
Hacienda Heights, CA06-1985
Associate of Science - Computer Networking
Fullerton College
Fullerton, CA06-2000
Skills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
- Safety procedures
- Organization
- Team collaboration
- Debris and trash removal
- Construction support
- Construction site safety
- Traffic coordination - Certified Flagger
- Nevada Driver's license
- Adherence to regulations
- Job site safety
Certification
- Microsoft Certified Systems Engineer A+
- Certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Laborer
People Ready Temp Agency
01.2020 - Current
Human Resources Trainer
C3Connect
07.2019 - 09.2019
Implementation Specialist
ADP
09.2018 - 03.2019
Online Services Time and Labor Advisor
Paychex Inc
09.2015 - 09.2018
Customer/Sales Service
Century Link
09.2014 - 11.2014
Rural Carrier Associate
United States Postal Service
01.2014 - 09.2014
Technical Support Coordinator/Bilingual
Verizon Wireless
06.1996 - 01.2014
High School Diploma -
Glen A Wilson
Associate of Science - Computer Networking
Fullerton College