Ruben Garcia Piedra
Magna
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Territory Sales Representative
KeHE
Pleasant Grove
08.2024 - 06.2025
- Developed relationships with key retail accounts to enhance product visibility.
- Conducted market research to identify customer needs and trends in territory.
- Collaborated with internal teams to create tailored marketing strategies for clients.
- Managed inventory levels and ensured timely replenishment of products.
- Trained retail staff on product features and benefits for better sales support.
- Developed relationships with key decision makers at target accounts.
- Promoted brand awareness through effective communication of product features and benefits.
- Identified potential customers, evaluated their needs and created customized solutions.
- Managed inventory levels effectively across the assigned region.
- Established processes to ensure efficient order processing from start to finish.
- Created value propositions tailored to individual clients' business needs.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Maintained accurate records of all sales activities within the assigned territory.
- Participated in regular team meetings to discuss progress and challenges faced by the team members.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Worked closely with other departments such as operations, logistics, finance.
- Met and exceeded quarterly and annual sales targets consistently.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- I’m on charge of four stores ( Maceys pleasant grove, Maceys Orem, Fresh Market Provo and Lin’s Price )
Pickup and Delivery Driver
FedEx express
Draper
12.2023 - 08.2024
- Delivered packages efficiently within designated routes and time frames.
- Loaded and unloaded cargo with care to maintain package integrity.
- Operated delivery vehicles following safety regulations and company guidelines.
- Maintained accurate records of deliveries and vehicle inspections daily.
- Communicated with customers to confirm delivery details and address concerns.
- Collaborated with team members to optimize delivery schedules and routes.
- Resolved delivery issues promptly to ensure customer satisfaction.
- Adhered to FedEx policies and procedures for handling hazardous materials safely.
- Loaded and unloaded packages into delivery vehicle, ensuring that all items were secure prior to departure.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Delivered packages directly to clients' homes or businesses in a safe manner.
- Developed professional and effective relations between company and customers.
- Verified package contents upon pickup or drop off against customer documentation.
- Documented any discrepancies between shipments received and those listed on the manifest.
- Maintained accurate records of completed deliveries using handheld scanners or other tracking devices.
- Utilized GPS navigation systems when necessary to find most efficient route for deliveries.
- Notified supervisor immediately if additional assistance was required during pickup and delivery process.
- Addressed customer complaints in a professional manner while resolving issues quickly.
- Provided excellent customer service by promptly responding to inquiries about services offered or changes in schedule of pick up and delivery times.
- Performed routine maintenance on delivery vehicle such as checking oil, fuel, and tire pressure levels.
- Reported any incidents involving damaged goods or hazardous materials immediately to supervisor.
- Demonstrated excellent customer service skills when interacting with clients.
- Assisted warehouse personnel with loading and unloading cargo from containers or trucks.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Transported and safely delivered items to prevent damage or loss.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
4 Person Manager
Dan’s grocery store
Cottonwood Heights
08.2001 - 12.2023
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Coordinated training programs for new employees to ensure compliance with safety standards.
- Oversaw inventory management processes, tracking stock levels and reordering supplies.
- Unloading and loading trucks used electric pallet jack, handing pallets jacks and forklifts.
- Customers services.
- Facilitated communication between departments to enhance collaboration on projects and initiatives.
Education
Some College (No Degree) - Graphic Design
Universidad Veracruzana
Veracruz, MexicoSkills
- Customer relationship management
- Market research
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Product knowledge
- Serve customers
- Point of sale operation
- Customer satisfaction
- Staff training and motivation
- Promote products
- Organizational skills
- Adaptability and flexibility
- Problem-solving aptitude
- Teamwork and collaboration
- Multitasking Abilities
- Analytical thinking
- Relationship building
- Team building
- Professionalism
- Adaptability
Languages
English, Spanish
Professional
Timeline
Territory Sales Representative
KeHE
08.2024 - 06.2025
Pickup and Delivery Driver
FedEx express
12.2023 - 08.2024
4 Person Manager
Dan’s grocery store
08.2001 - 12.2023
Some College (No Degree) - Graphic Design
Universidad Veracruzana