Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ruben Gonzalez

Gilroy,CA

Summary

Solutions-focused, team oriented UC Engineer with broad based experience in supporting multitude of collaboration tools, VOIP Systems and Conference Room setups. Proven track record of working with AV, Teleco vendors and contract engineers in designing new offices not only with the latest technology but also focusing on the user experience and effectiveness of the tools in place. Extremely reliable team player with good leadership and time management skills Entrusted with handling all high-level executive meetings and technical issues Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

VP, Lead Infrastructure Engineer

JPMorgan Chase
07.2023 - Current
  • Support the heritage First Republic Bank UC Collaboration during migration
  • Provide real time support during cutover phases, resolving technical issues to maintain stability and minimize disruption
  • Manage Webex Control Hub
  • Managing Cisco PBX (CUCM)
  • Working with Information Security to ensure all endpoints are secure and risk free
  • Supplying reports to JPMC teams with endpoint data required by FDIC and audit teams throughout the transition

AV Engineering/UC Collaboration

First Republic Bank, San Francisco CA
05.2017 - 07.2023
  • Support the video infrastructure
  • Improve/enhance video conference rooms
  • Integrate with other services such as Zoom and Microsoft 365 Collaboration tools
  • Improve User Experience
  • Create user docs
  • Support of Webex Control Hub
  • Company wide installation of Webex Room Kits and testing
  • Support of BAU

Telecommunications Administrator/Voice & Video Support Technician

First Republic Bank, San Francisco CA
12.2007 - 04.2017
  • Telecom Administrator for ShoreTel (VOIP), Harris 20/20, Inter-Tel phone systems and OcTel/Aria 250 voice mail system
  • Responsible for the set-up and management of multisite conferences utilizing the Cisco/Tandberg TelePresence Multipoint Control Unit (MCU)
  • Company-wide installation and management of 500+ Cisco C20, SX20 and C40 Codecs
  • Meeting coordination and management, using Cisco TelePresence Management Suite (TMS)
  • Provide high level A/V support and technical direction for company-wide video conferencing
  • Supervise Polycom MGC Manager audio bridging system for all conference lines
  • Execute daily technical support including equipment moves, additions, end-user changes, A/V scheduling, and routine system backups
  • Creation of technical procedures to assist in both the education and training of internal and external customers.

Distance and Down Spotter

San Francisco 49ers, Santa Clara CA
08.2006 - 01.2016
  • Assist with game time score keeping, including distance and downs per play
  • Responsible for inputting stats on the scoreboard
  • Seasonal

Voice and Data Cable Installer

Bauer Cabling Solutions, San Mateo CA
02.2002 - 12.2007
  • Lead Technician for voice and data cabling services with seven years of installation and troubleshooting experience
  • Responsible for cabling infrastructure, CCTV cabling, fiber and copper backbones, fiber-optic fusion splicing and riser management
  • Supervised and coordinated a crew of up to four employees during server room and teleco closet build outs
  • Assisted with the project management of new cabling projects within new and existing offices

Voice and Data Cable Installer

McClure Communications, San Francisco CA
06.2000 - 02.2002
  • Assisted with new server room and teleco build outs
  • Installed voice and data cables for both new and existing office locations
  • Supported technicians in station installation and cable identification; including punch down of cross connect wires and switch programming.

Education

Associates Degree - Sound & Communication

Foothill College
01.2002

Skills

  • Technical expertise
  • Problem solving and troubleshooting
  • Attention to detail
  • Communication and collaboration

Websites

Certification

  • Teracom Training Institute - Telecom, Datacom and Networking for Non-Engineering Professionals- Global Knowledge
  • Microsoft Certificate of Achievement - Custom Troubleshooting and Supporting Windows 7 in the Enterprise
  • Certificate of Completion - Sound and Communication System Installer
  • ShoreTel Certified Implementation Specialist - UC
  • Network+

Timeline

VP, Lead Infrastructure Engineer

JPMorgan Chase
07.2023 - Current

AV Engineering/UC Collaboration

First Republic Bank, San Francisco CA
05.2017 - 07.2023

Telecommunications Administrator/Voice & Video Support Technician

First Republic Bank, San Francisco CA
12.2007 - 04.2017

Distance and Down Spotter

San Francisco 49ers, Santa Clara CA
08.2006 - 01.2016

Voice and Data Cable Installer

Bauer Cabling Solutions, San Mateo CA
02.2002 - 12.2007

Voice and Data Cable Installer

McClure Communications, San Francisco CA
06.2000 - 02.2002

Associates Degree - Sound & Communication

Foothill College

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