Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Diaz Muñoz

Yuba City,CA

Summary

Dedicated hospitality professional with expertise in conflict resolution, customer service, and attention to detail. Proven ability to enhance guest experiences and resolve concerns effectively.

Overview

4
4
years of professional experience

Work History

Waitress

The Spot Tacos & Beer
Yuba City, California
12.2024 - 04.2026
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Barista

Alfred Coffee
Pacific Palisades, California
01.2023 - 07.2024
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Seasonal Worker

Alo
Pacific Palisades, California
10.2022 - 01.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Education

High School Diploma -

River Valley High School
Yuba City, CA
06-2022

Associate of Science - Sociology

Butte College
Oroville, CA

Skills

  • Supply restocking
  • Conflict resolution
  • Hospitality service expertise
  • Reliability and punctuality
  • Beverage preparation

Languages

Spanish
Native/ Bilingual

Timeline

Waitress

The Spot Tacos & Beer
12.2024 - 04.2026

Barista

Alfred Coffee
01.2023 - 07.2024

Seasonal Worker

Alo
10.2022 - 01.2023

High School Diploma -

River Valley High School

Associate of Science - Sociology

Butte College
Amy Diaz Muñoz