Dedicated hospitality professional with expertise in conflict resolution, customer service, and attention to detail. Proven ability to enhance guest experiences and resolve concerns effectively.
Overview
4
4
years of professional experience
Work History
Waitress
The Spot Tacos & Beer
Yuba City, California
12.2024 - 04.2026
Presented food and beverages to guests at tables.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Barista
Alfred Coffee
Pacific Palisades, California
01.2023 - 07.2024
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Addressed and resolved customer concerns to maintain brand loyalty.
Seasonal Worker
Alo
Pacific Palisades, California
10.2022 - 01.2023
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Provided excellent customer service, resolving issues and answering queries promptly.