Justine Heller, SPHR
Los Angeles,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Human Resources Business Partner
Carat, Dentsu Aegis Network
05.2024 - Current
- HR strategy: As a Director-level HRBP, support development and delivery of Carat client group HR strategy and lead communication, implementation, and measurement of key people initiatives and programs in order to support a vibrant, fast-paced, and high-performance culture
- Senior Business Relationships: Build and maintain strong partnerships with Carat CEO and his ELT. Act as a confidante, coach, and constructive challenger to stakeholders
- Talent Strategy & Management: Use career and talent framework to develop the careers of employees through roles and assignments that will provide unique opportunities to build experience and skills
- Total Rewards & Compensation: Lead the design, evaluation, and implementation of total rewards programs that support talent retention and attraction. Collaborate with leaders to ensure compensation practices are competitive and equitable, aligning rewards with performance and market benchmarks.
- Business Management: Maintain a clear understanding of the organizational capabilities and how best to develop those capabilities through HR strategy. Develop a robust understanding of business financial performance and commercials.
- Change Management: Leads and/or supports business leaders in key organizational change management initiatives (M&As, organizational culture changes, business process re-engineering, reorganizations, etc).
- Career Development: Work with line leaders, leveraging the framework to ensure that engaging career development plans are developed and implemented for employees
- Performance Development: Drive an effective approach to performance development with line leaders. Support business leaders in providing effective feedback to motivate high performers, improve poor performers, or manage lack of performance as needed
- Employee Relations: Solve key employee issues which might pose a significant risk to the business
- Vision and Values: Develop leaders to be strong ambassadors of the company vision and values. Ensure that people practices are effective in embedding and reinforcing company values into the culture
- Employee Engagement: Mobilize commitment and accountability for employee engagement through senior leaders and acts as support and advisor for line leaders in the area of employee engagement.
Senior Human Resources Business Partner
ServiceTitan
02.2021 - 04.2024
- Lead HR Business Partner providing support and counsel for the Global Customer Success organization, supporting business growth from 400 to 700 employees over 3 years
- Manage, coach, and develop a team of international HRBPs
- Provide strategic thought partnership and coaching to executive-level leaders to create and scale high performing, ambitious teams across the US, Armenia, and Canada
- Coach and advise across all levels of the organization on a variety of components impacting the employee experience including organizational design, workforce planning, performance management, people/team dynamics & culture, total rewards, and employee relations & investigations
- Design and implement compensation bands, job leveling frameworks, and a compa-ratio based philosophy to promote equitable pay practices and ensure competitive compensation across roles and regions
- Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution
- Partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits & rewards, and L&D programs
Head of Human Resources & Operations (HRBP)
Digital Brand Architects
09.2019 - 11.2020
- Human Resources & Operations department head for three companies under the DBA Media Group: Digital Brand Architects | Digital Brand Products | Dear Media
- Design and drive key HR initiatives including, coaching & management, employee engagement, performance management, training & development, recruiting & onboarding, employee relations, and organizational design
- Partner with Finance to strategize and plan budgets as it relates to HR and Operations departmental needs and workforce planning
Senior Human Resources Manager
SmartyPants Vitamins
11.2017 - 09.2019
- Manage the Human Resources function including recruitment, onboarding, payroll, employee relations, performance management, learning & development, separations, analytics, and data
- Provide HR consultation and guidance to executives and senior leadership
- Build an employee onboarding experience from the ground up
- Lead implementation of several HR systems to drive efficiency and organization of HR and employee data
- Facilitate benefits administration working directly with brokers and carriers
- Implement, manage, and maintain all HRIS systems
- Effectively transition Company into FMLA and ACA compliance
Human Resources Business Partner
News America Marketing
06.2016 - 10.2017
Corporate Human Resources Administrator
Simpson, Gumpertz, & Heger
10.2013 - 05.2015
Human Resources Representative
The Davis Companies
09.2012 - 09.2013
Human Resources Intern
The Davis Companies
05.2012 - 09.2012
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ2025
Bachelor of Science - Human Resources Management
University of Massachusetts Dartmouth
Dartmouth, MA2012
Skills
- HR Strategy & Consulting
- Employee Relations
- Org Planning & Design
- Employee Development
- Performance Management
- Total Rewards & Compensation
Certification
- SPHR - Senior Professional in Human Resources - 2023
- SHRM-CP - SHRM Certified Professional - 2017
Timeline
Lead Human Resources Business Partner
Carat, Dentsu Aegis Network
05.2024 - Current
Senior Human Resources Business Partner
ServiceTitan
02.2021 - 04.2024
Head of Human Resources & Operations (HRBP)
Digital Brand Architects
09.2019 - 11.2020
Senior Human Resources Manager
SmartyPants Vitamins
11.2017 - 09.2019
Human Resources Business Partner
News America Marketing
06.2016 - 10.2017
Corporate Human Resources Administrator
Simpson, Gumpertz, & Heger
10.2013 - 05.2015
Human Resources Representative
The Davis Companies
09.2012 - 09.2013
Human Resources Intern
The Davis Companies
05.2012 - 09.2012
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Human Resources Management
University of Massachusetts Dartmouth
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