Ruben Luna
Convergentz
Angleton,TX
21
years of professional experience
Results-driven Service Technician with expertise in Fire Alarm Systems and Safety Compliance. Proven ability to enhance customer satisfaction through effective communication and collaboration.
Dynamic Sr. Service Technician with extensive experience in troubleshooting and maintaining telecommunications and fire alarm systems. Recognized for fostering team collaboration and mentoring junior technicians to enhance skills and ensure safety compliance.
Work History
Sr Service Technician
1 Year 1 Month- Diagnosed and repaired complex service issues for telecommunications equipment.
- Conducted routine maintenance on systems to ensure optimal performance and reliability.
- Collaborated with cross-functional teams to troubleshoot technical problems effectively.
- Provided training and mentorship to junior technicians on best practices and safety protocols.
- Utilized diagnostic tools and software to analyze system performance and identify improvements.
- Enhanced customer satisfaction by delivering timely service resolutions and effective communication.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
Service Technician
13 Years 3 Months- Diagnosed and repaired fire alarm systems, enhancing system reliability and performance.
- Conducted routine inspections and maintenance of fire protection systems to ensure compliance with safety regulations.
- Collaborated with team members to develop effective service solutions for diverse client needs.
- Trained junior technicians on equipment operation and safety protocols, fostering skill development within the team.
Service Technician
5 Years 7 Months- Diagnosed and repaired fire alarm systems, enhancing system reliability and performance.
- Implemented preventive maintenance strategies that reduced emergency repair incidents significantly over time.
- Streamlined workflow processes to improve response times for service requests, elevating customer satisfaction levels.
- Developed comprehensive service reports detailing system status and recommendations for clients, ensuring transparency and trust.
Education
High School Diploma
Skills
Fire Alarm Systems
Fire alarm systems
Fire System Integration
Alarm Notification
Building Safety Systems
Safety Compliance
Emergency Response Systems
Fire Safety Solutions
System Diagnostics
Fire alarm panels
Timeline
Sr Service Technician
Convergentz
06.2025 - 07.2026Read More
Service Technician
Impact Fire Services
02.2012 - 05.2025Read More
Service Technician
Firetrol Protection System Services
10.2005 - 05.2011Read More
Angleton HS
High School Diploma
Read More