Ruben Marquez
Lake Elsinore,CA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Lead
Murrieta Valley USD
06.2019 - Current
- Developed comprehensive knowledge base articles to facilitate quick resolution of common issues, improving overall support efficiency.
- Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.Assists with developing duty list for employees and inspect work to ensure proper completion
- Collaborates with school Admin to ensure all custodial needs are being addressed
- Takes action to correct with deficient performance.
Store Leader
GameStop Inc
09.2017 - 06.2019
- Operations and Sales Management
- Schedule, train, and coach employees to maximize performance in customer service, revenue generation, and daily tasks such as stocking, purchasing, and receipt tracking
- Increase customer satisfaction and bottom-line revenue
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Patiently walked individuals through basic troubleshooting tasks.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
Contractor Specialist
RivCon
09.2015 - 09.2017
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
Education
NETWORK+ - Computer Networking
COMPTIA
04.2024
A+ - Information Technology
COMPTIA
09.2023
Associate of Arts - Information Technology
Eastern Gateway Community College
OH, Steubenville02.2023
Skills
- Software Configuration
- Mobile Device Management
- Helpdesk Operations
- System Upgrades
- Equipment Installation
- Materials Management
- System Configuration
- Active Directory
- Customer Service
- User Credential Management
- Hardware Diagnostics
Personal Information
Title: Operations Lead
Certification
- Certified COMPTIA A+ (2023-2027)
Timeline
Operations Lead
Murrieta Valley USD
06.2019 - Current
Store Leader
GameStop Inc
09.2017 - 06.2019
Contractor Specialist
RivCon
09.2015 - 09.2017
NETWORK+ - Computer Networking
COMPTIA
A+ - Information Technology
COMPTIA
Associate of Arts - Information Technology
Eastern Gateway Community College
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