Ruben McLean
Assistant Store Manager
Marietta,GA
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in hospitality management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
CarMax
Norcross, GA
10.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Cook
Compass Group Management
Atlanta, GA
03.2017 - 10.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Kitchen Manager
Brookdale Assisted Living
Buford, GA
02.2015 - 08.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06.2003
Skills
- Kitchen Sanitization
- Knife Skills
- Food Preparation
- Customer Relations
- Effective Written and Verbal Communication
- Understanding Customer Needs
- Standardized Recipes
Accomplishments
- Supervised team of 15 staff members.
- Prepared varied menu items in a fast-paced environment.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Specialist
CarMax
10.2021 - Current
Cook
Compass Group Management
03.2017 - 10.2018
Kitchen Manager
Brookdale Assisted Living
02.2015 - 08.2018
High School Diploma -
Willingboro High School
Similar Profiles
Lisa ChristmasLisa Christmas
Customer Experience Consultant /Peer Mentor at CarMaxCustomer Experience Consultant /Peer Mentor at CarMax
Bryan Lossaso-MunozBryan Lossaso-Munoz
Flow Inventory Associate 2 at CarMaxFlow Inventory Associate 2 at CarMax
AZORA HAMILTONAZORA HAMILTON
Business Office Associate at CarmaxBusiness Office Associate at Carmax