Ruben Mena
Levante’s Pizza
Lancaster,SC
2
Languages
10
years of professional experience
Dedicated leader in employee assistance with a focus on enhancing customer service and operational efficiency. Proven ability to assess needs, implement tailored support solutions, and drive continuous improvement initiatives.
Employee assistance professional with strong background in counseling, conflict resolution, and wellness program implementation. Expertise in fostering team collaboration and supporting organizational goals. Known for adaptability and delivering impactful results in diverse work environments. Strong interpersonal and problem-solving skills, with focus on employee well-being and productivity.
Work History
Employee Assistance Manager
5 Years 2 Months- Led training sessions on mental health support and conflict resolution strategies for staff members.
- Conducted assessments to identify employee needs and tailored assistance programs accordingly.
- Developed and implemented employee wellness programs to enhance workforce morale and productivity.
- Streamlined communication channels between management and employees to foster a supportive work environment.
- Evaluated program effectiveness through feedback surveys, driving continuous improvement initiatives across the organization.
- Improved overall employee satisfaction by addressing workplace concerns and providing tailored support solutions.
Delivery Driver
5 Years 2 Months- Managed route planning to optimize delivery efficiency and minimize delays.
- Delivered orders promptly ensuring customer satisfaction and maintaining high service standards.
- Maintained accurate records of deliveries, payments, and customer feedback.
- Assisted in training new drivers on best practices for safe driving and customer service.
- Collaborated with kitchen staff to ensure timely order preparation and dispatching.
- Implemented improvements in delivery processes enhancing overall operational efficiency.
- Resolved customer inquiries and issues related to deliveries effectively and professionally.
Delivery Driver
2 Years- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Monitored vehicle maintenance needs ensuring safety compliance and reliability during operations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
9 MonthsDelivery Driver
2 Years 10 MonthsEducation
Bachelor of Science - Economics
Skills
Multicultural competence
Decision-making
Onboarding
training
and development
Employee relations
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Employee Assistance Manager
Levante´s Pizza
06.2021 - CurrentRead More
Delivery Driver
Levante’s Pizza
06.2021 - CurrentRead More
Delivery Driver
FedEx Ground
08.2019 - 08.2021Read More
Delivery Driver
Amazon Flex
11.2018 - 08.2019Read More
Delivery Driver
500 Degrees New York Style Pizzeria
02.2016 - 12.2018Read More
Alejandro Humboldt University
Bachelor of Science from Economics
Read More