Ruben Michel
Woodland,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable office assistant skilled in clerical support and office administration. Competent in helping staff and visitors with diverse needs while handling substantial daily workload.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FC Associate
SMF5/SMF9- Amazon
08.2023 - Current
- Used a multi-function scanner to sort packages onto pallets based on destination information.
- Assist other associates lift heavy packages onto pallets.
- Wrapped down completed pallets in preparation for transport.
- Operated a pallet-jack to move pallets around the warehouse.
- Being a team player in assisting management in high volume areas for steady work flow.
- Processed customer returns by looking for damages and defects while following return guidelines.
Wire Operations Specialist
Five Star Bank
01.2023 - 04.2023
- Processed outgoing wire transfers in a centralized processing environment.
- Used a multi-line phone to call customers to confirm information about outgoing wires.
- Provided internal support within departments via phone and email.
- Helped organize and archive wires for record keeping.
- Answered questions to clients about wires and processing.
- Researched customer information in various databases to maintain accurate information on wires.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Student Lead
University Enterprises, Inc. Sacramento State University Union
01.2019 - 10.2022
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- In charge of day-to-day office operations as well as equipment maintenance.
- Provide information to patrons of services provided in the University Union.
- Help train and mentor incoming employees on company policies and procedures.
- Help maintain a professional environment by providing excellent customer service to patrons who come into the University Union.
- Assist office administrators with special assignments.
- Help create and edit employee training manuals.
- Organized campus events to foster a sense of community and promote student involvement.
Front End Cashier
Raley's (Grocery Store)
10.2020 - 07.2021
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Helped customers by answering their questions and completing their requests.
- Assist management with displays and restocking.
- Trained and operated forklifts and pallet-jacks.
- Helped customers concerns about products and performed refunds and exchanges.
- Develop great attention to detail when processing customer items and transactions.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA08.2022
Skills
- Ability to work in a team
- Computer Skills
- Operational improvement
- Customer service
- Critical thinking
- Heavy machinery skill
- MS Office
- Heavy lifting
Certification
CPR, AED, and Basic First Aid Certification from American Safety & Health Institute
Accomplishments
- Received the "SPECS" Award for "Student Providing Exemplary Customer Service" by the University Union within first year of employment.
Personal Information
Relocation: Open to Relocation
Timeline
FC Associate
SMF5/SMF9- Amazon
08.2023 - Current
Wire Operations Specialist
Five Star Bank
01.2023 - 04.2023
Front End Cashier
Raley's (Grocery Store)
10.2020 - 07.2021
Student Lead
University Enterprises, Inc. Sacramento State University Union
01.2019 - 10.2022
Bachelor of Science - Criminal Justice
California State University, Sacramento
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