Ruben Ortega
Self Employed
Sahuarita,AZ
12
years of professional experience
Dedicated and dependable professional with experience in corrections, officer training, team leadership, customer service, business operations, and property maintenance. Proven ability to remain calm under pressure, resolve conflicts, enforce policies, and maintain safe and secure environments. Experienced in mentoring and training new correctional officers, managing daily business operations, developing employees, and delivering exceptional customer service. Bilingual in English and Spanish, with strong communication, multitasking, and problem-solving skills. Hardworking, adaptable, and committed to continuous learning, professional growth, and contributing to organizational success.
Work History
Correctional Officer II/ Field Training Officer
3 Years 1 Month- Supervise inmates in a secure correctional facility while ensuring compliance with institutional policies, procedures, and safety regulations.
- Serve as a Field Training Officer (FTO), assisting in the training, guidance, and development of newly hired correctional officers.
- Train new officers on facility procedures, security protocols, post responsibilities, and daily operational expectations.
- Mentor new officers in conflict resolution, de-escalation techniques, and appropriate responses to challenging situations.
- Observe trainee performance, provide constructive feedback, and reinforce adherence to department policies and professional standards.
- Guided new officers in developing confidence, judgment, and practical skills for safe and effective duty performance.
- Explain emergency response procedures and demonstrate appropriate actions during security incidents and other critical situations.
- Enforce security protocols and respond promptly to incidents while maintaining order and protecting staff and inmates.
- Ensured accurate documentation of inmate behavior, incidents, disciplinary actions, and required reports.
- Communicate and collaborate with fellow officers, supervisors, and other professionals to support facility security and daily operations.
Cleaning Services/Handyman
11 Years 7 Months- Delivered cleaning, property maintenance, and handyman support to realtors, families, and diverse clients across Tucson, enhancing property appeal and functionality.
- Prepare residential and commercial properties for move-in occupancy and customer turnover.
- Perform deep cleaning, painting, light remodeling, landscaping, window cleaning, power washing, and trash removal.
- Tailored services to align with specific client needs, ensuring high quality and meticulous attention to detail.
- Coordinate projects independently, manage multiple assignments, and complete work on schedule.
- Cultivated strong client relationships through reliable service, effective communication, and commitment to customer satisfaction.
- Maintain professional standards while working independently and solving problems to meet client expectations.
General Manager/Field Training Specialist
3 Years- Managed daily facility operations, including customer service, property maintenance, administrative responsibilities, and operational performance.
- Trained new employees and prepared team members to manage daily store operations effectively, enhancing overall team capability.
- Delivered exceptional customer service by addressing customer needs, resolving concerns, and maintaining a positive customer experience.
- Monitored budgets and operational expenses, aligning financial performance with company objectives to ensure sustainable operations.
- Evaluated competitor pricing and market conditions to help maintain competitive rates and maximize revenue opportunities.
- Oversaw property and grounds maintenance to maintain a clean, safe, and professional facility.
- Facilitated team development through knowledge sharing, reinforcing company procedures, and promoting consistent service standards.
- Balanced multiple responsibilities while maintaining operational efficiency, customer satisfaction, and company standards.
Education
Associate of Science - Forensics
High School Diploma
Skills
Leadership & Training
Field training and mentoring of new Employees
Employee onboarding and development
Team supervision and operational leadership
Coaching
performance feedback
and policy instruction
Safety & Security
Inmate supervision and institutional security
Policy and procedure enforcement
Conflict resolution and de-escalation
Emergency response and incident documentation
Situational awareness and risk identification
Customer Service & Communication
Customer relations and complaint resolution
Excellent verbal and written communication
Professional interpersonal skills
Teamwork and collaboration
Fluent in English and Spanish
Business Operations & Maintenance
Daily operations and budget awareness
Property and grounds maintenance
Cleaning
painting
and light remodeling
Landscaping
power washing
and trash removal
Organization
multitasking
and time management
Additional Strengths
Computer proficiency
Dependability and strong work ethic
Critical thinking and problem-solving
Adaptability and willingness to learn
Ability to remain calm in high-pressure situations
Timeline
Correctional Officer II/ Field Training Officer
Arizona Department of Corrections
09.2023 - CurrentRead More
General Manager/Field Training Specialist
CubeSmart Self Storage
09.2020 - 09.2023Read More
Cleaning Services/Handyman
Self Employed
03.2015 - CurrentRead More
ITT Techincal Institute
Associate of Science from Forensics
Read More
San Manuel Jr/Sr High School
High School Diploma
Read More