Joshua Hawkins
Summary
Hard working and highly motivated individual with years of professional experience in law enforcement, sales and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Correctional Officer / Field Training Officer
Tarrant County Sheriff's Office
Fort Worth, TX
01.2020 - 04.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behavior of prisoners individually and in groups.
- Carried out day-day-day duties accurately and efficiently.
- Observed and supervised inmates throughout visits, meal time and recreation
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing and physical well-being of inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Verified identification using specialized databases and methods.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained and mentored new personnel hired to fulfill various roles.
- Entered prisoners data into computer-based system.
- Observed strict confidentiality guidelines to properly secure information and data.
- Investigated and conducted searches of prisoner's person, property and housing units.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Maintained professional demeanor in interactions with low, medium and high risk jail population.
- Worked with supervisors and other officers to intervene in tense or hostile situations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Maintained order, safety and security of residents in correctional facility.
Merchandiser / Customer Service
Andrews Distributing
Fort Worth, TX
12.2018 - 01.2020
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Head Bartender / Server
Brinker International, Chili's Grill & Bar
Fort Worth, TX
01.2018 - 12.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server / Bartender /Shift Leader
Los Asaderos Restaurant
Fort Worth, TX
07.2017 - 01.2018
- Worked with point of sale (POS) system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Vehicle Inspector /Service Associate
377 Autocare
Haltom City, TX
06.2017 - 10.2017
- Unloaded, loaded and stocked merchandise.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Described product highlights and benefits to help guide purchasing decisions.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and solutions to maintain records.
Service Advisor / Vehicle Inspector /Shift Manager
Texas Discount Tire And Auto Repair
Fort Worth, TX
06.2016 - 07.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Business Development Representative
Motul
Cypress, CA
03.2017 - 06.2017
- Maintained extensive knowledge of company products and services to provide top-notch expertise to Texas market customers.
- Developed and managed current business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts to Business Development Manager through successful networking strategies and promotional approaches.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Lead Server / Bartender
Los Asaderos Restaurant
Fort Worth, TX
09.2015 - 03.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding customer service to every customer without sacrificing any profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Insurance Sales Producer
Garrett Nees State Farm
Fort Worth, TX
11.2015 - 05.2016
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales Associate
Brooks Brothers
San Marcos, TX
11.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other nearby stores.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise purchased in store.
- Prepared merchandise for sales floor by pricing or tagging inventory.
Sales Associate
Cavender's Boot City
San Marcos, TX
11.2011 - 08.2014
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales a
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX12.2015
High School Diploma -
Arlington Heights High School
Fort Worth, TX05.2010
Skills
- Field Training
- Discipline and Focus
- Customer Satisfaction
- Revenue Growth
- Business Growth
- Conduct Standards
- Performance Tracking and Evaluations
- Customer Service
- Interpersonal Communications
- Time Management
- Critical Thinking
- Safety and Risk Assessments
Accomplishments
Promoted to Field Training Officer (FTO) at Tarrant County Sheriff's Office where I supervised and trained new officers.
Certification
Texas Commission on Law Enforcement (TCOLE) certified jailer.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Correctional Officer / Field Training Officer
Tarrant County Sheriff's Office
01.2020 - 04.2022
Merchandiser / Customer Service
Andrews Distributing
12.2018 - 01.2020
Head Bartender / Server
Brinker International, Chili's Grill & Bar
01.2018 - 12.2018
Server / Bartender /Shift Leader
Los Asaderos Restaurant
07.2017 - 01.2018
Vehicle Inspector /Service Associate
377 Autocare
06.2017 - 10.2017
Business Development Representative
Motul
03.2017 - 06.2017
Service Advisor / Vehicle Inspector /Shift Manager
Texas Discount Tire And Auto Repair
06.2016 - 07.2017
Insurance Sales Producer
Garrett Nees State Farm
11.2015 - 05.2016
Lead Server / Bartender
Los Asaderos Restaurant
09.2015 - 03.2017
Sales Associate
Brooks Brothers
11.2014 - 07.2015
Sales Associate
Cavender's Boot City
11.2011 - 08.2014
Bachelor of Science - Criminal Justice
Texas State University
High School Diploma -
Arlington Heights High School
Texas Commission on Law Enforcement (TCOLE) certified jailer.
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