Ruben Payan-Morfin
East Palo Alto,CA
Summary
Decisive leader skilled in managing daily scheduling and team tasks. Mentors team members in top-quality service delivery. Directs projects to maximize efficiency and stay in line with time requirements.
Overview
5
5
years of professional experience
Work History
Conference Services Assistant
UCSC Colleges Housing and Educational Services
03.2024 - 09.2024
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Validated parking for guests and visitors.
- Developed strong relationships with clients through attentive listening skills and prompt problem resolution strategies.
Dining Services Employee
Rachel-Carson Dining Hall
11.2021 - 03.2024
- Developed positive working relationships with team members, fostering a collaborative atmosphere conducive to productivity.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shift Leader
Starbucks
05.2019 - 09.2021
- Responded to all customer concerns or issues promptly and professionally
- Planned and supervised job task assignments, upholding quality standards
- Communicated, trained and promoted quality standards to team members
- Counted drawers and followed proper daily cash handling procedures
- Assessed team performance to encourage productivity
Education
Bachelor of Science - Marine Biology
University of California Santa Cruz
Santa Cruz, California06.2025
High School -
Menlo-Atherton High School
Menlo Park, CaliforniaSkills
- Attention to Detail
- Complaint resolution
- Collaboration and Teamwork
- Critical thinking
- Computer Skills
- Decision-making capabilities
- Bilingual (Spanish and English)
Languages
Spanish
Native or Bilingual
Timeline
Conference Services Assistant
UCSC Colleges Housing and Educational Services
03.2024 - 09.2024
Dining Services Employee
Rachel-Carson Dining Hall
11.2021 - 03.2024
Shift Leader
Starbucks
05.2019 - 09.2021
Bachelor of Science - Marine Biology
University of California Santa Cruz
High School -
Menlo-Atherton High School
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