Ruben Pena
Surprise,AZ
Summary
Reliable employee seeking full-time position. Offering excellent communication and good judgment.
Hardworking and passionate with strong problem solving skills eager to complete tasks. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Behavioral Health Technician
The Meadows
Wickenburg, AZ
11.2022 - 06.2024
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Order Fulfillment Associate
Amazon
Phoenix, AZ
- Trained new associates on basic and advanced shipment procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Prepared and checked outbound shipments for accuracy.
Sandwich Artist
Subway
Lansing, MI
- Trained team members to prepare sandwiches and other items according to instructions.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
Customer Service Cashier
Carioca Shell
Wittmann, AZ
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
GED -
GED Success Program
Lansing, MISkills
- Dependable and Cooperative
- Employee Training and Supervision
- Adaptability and Flexibility
- Customer Relations
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Crisis Handling
- Patient Observation
- Incident Reporting
- Substance Abuse Experience
- Activity Monitoring
- Group Facilitation
- Client Transportation
- Mental Health Support
- Documentation Skills
- Safety Management
- CPR certified
- CPI certified
Timeline
Behavioral Health Technician
The Meadows
11.2022 - 06.2024
Order Fulfillment Associate
Amazon
Sandwich Artist
Subway
Customer Service Cashier
Carioca Shell
GED -
GED Success Program