Hi, I’m
Ruben Ramirez
Midlothian,VA
Summary
Visionary, results-driven and hardworking professional with strong organizational skills, determined to exceed company sales goals. Successful and detail-oriented. Forward-thinking in addressing and resolving concerns, Strengths in strategic planning, efficiency and team building.
Overview
15
years of professional experience
Work History
Express Oil Change & Tire Engineers (VA Express)Chester, VA
Store Manager
08.2020 - Current
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Hire and lead employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximize sales and control COG's through excellent procedure supervision between departments and inventory control.
- Create business opportunities with fleets and large companies.
- Reviewed and monitored scheduling, purchases and other expenses to maintain yearly budget.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted market trends to facilitate planning.
Express Oil Change & Tire Engineers (VA Express)Chester, VA
Assistant Manager
04.2019 - 07.2020
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Lead the Oil Change department and developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Express Oil Change & Tire Engineers (VA Express)Chesterfield, VA
Automotive Lube Technician
08.2017 - 03.2019
Job overview
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Kept shop areas neat, clean and free of safety hazards.
- Checked fluids, tires, brakes and other systems as part of 20-point inspection.
- Worked in team-based systems to complete 90-100 oil changes each day.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
General Motors, GMValencia, Carabobo - Venezuela
District Manager / Field Service Engineer
03.2013 - 05.2017
Job overview
- Service support and training to GM dealerships nationwide.
- First engineer in Venezuela to receive GM Detroit certification in GF6 Transmissions (Diagnosis and Service) of Chevy Cruze / Orlando / Sonic / Malibu / Buick Enclave / Verano), and leader of technical training in Chevrolet dealerships nationwide.
- Review and plan training strategies for GM Technicians.
- Built positive and productive relationships with GM Dealer owners and Service Managers.
- Increase CSI (Customer Satisfaction Index) and apply GMDifference! ® philosophy.
General Motors, GMValencia, Carabobo - Venezuela
P&A Sales Administrator
05.2011 - 07.2013
Job overview
- Development of new local products, Retail channel, Wholesales, ACDelco Chevrolet Accessories, Direct sales management and marketing strategies, forecast, Wholesales credit lines coordination and performance evaluation for Chevrolet dealers.
- Optimize sales and billing process, reducing delivery time on parts and accessories to all Chevrolet Dealerships.
- New local product development (ACDelco / Car Care products) to satisfy customer demands (dealerships) due to Venezuela's exchange policies.
General Motors, GMValencia, Carabobo - Venezuela
Demand Planning Analyst
06.2009 - 07.2010
Job overview
- Demand planner for Chevrolet GMNAO (North America), Suzuki and Isuzu (Japan), GMK (Korea), Opel (Germany) and MERCOSUR (VOR parts)
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Decrease ETA for VOR parts.
General Motors, GMValencia, Carabobo - Venezuela
Aftersales Parts Specialist
02.2007 - 06.2009
Job overview
- Researched vehicles and parts via physical and electronic catalogs.
- Identify and create parts numbers to meet Chevrolet's aftermarket needs, making accurate lists for dealers.
Education
Universidad Jose Antonio Paez, Valencia, Venezuela
MBA from Sales And Operations
06.2010
Universidad Jose Antonio Paez, Valencia, Venezuela
Bachelor of Science from Industrial Engineering
05.2009
Skills
- Customer Service
- Inventory Management
- Excellent verbal and Written Communication
- Business Leadership
- Administrative Management
- SAP
- Microsoft Office (advance Excel)
- Sales Strategies
- English / Spanish / Portuguese
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Elementary
Timeline
Store Manager
Express Oil Change & Tire Engineers (VA Express)
08.2020 - Current
Assistant Manager
Express Oil Change & Tire Engineers (VA Express)
04.2019 - 07.2020
Automotive Lube Technician
Express Oil Change & Tire Engineers (VA Express)
08.2017 - 03.2019
District Manager / Field Service Engineer
General Motors, GM
03.2013 - 05.2017
P&A Sales Administrator
General Motors, GM
05.2011 - 07.2013
Demand Planning Analyst
General Motors, GM
06.2009 - 07.2010
Aftersales Parts Specialist
General Motors, GM
02.2007 - 06.2009
Universidad Jose Antonio Paez
MBA from Sales And Operations
Universidad Jose Antonio Paez
Bachelor of Science from Industrial Engineering
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