Ruben Ramos
Wethersfield,CT
Summary
Dependable technician with proven expertise in troubleshooting and problem-solving across video, data, and.
Telephony systems. Strong leadership skills are demonstrated through the training and mentorship of junior technicians.
Effective communicator with experience in managing complex technical issues, and enhancing team performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Lead Technician
Itg Communications Group
Rocky Hill, CT
08.2025 - Current
- Install and troubleshoot Video, data and telephony for Cox Communications.
- Implemented troubleshooting protocols to identify and resolve technical issues efficiently.
- Trained and mentored junior technicians in effective troubleshooting and technical skills.
Warehouse Associate
Aldi Warehouse
South Windsor, USA
02.2025 - 08.2025
- Operated forklifts and pallet jacks to efficiently transport goods throughout the facility.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Field Technician
Cox Communications
Manchester, USA
10.2016 - 08.2024
- Field Technician 2016-2017
- Expert Field Technician 2017-2021
- Core Escalation Technician 2021-2024
Cable Technician
Future Technologies LLC
Manchester, USA
02.2015 - 10.2016
Warehouse Manager
Discount Trophy
South Windsor, USA
03.2010 - 02.2015
Education
Associate of Science - Mass Communications
Manchester Community Collage
Manchester, CT 08.2012 - 05.2015
Skills
- Troubleshooting protocols
- Technical training
- Team leadership
- Communication skills
- Technical documentation
References
Available upon request
Timeline
Lead Technician
Itg Communications Group
08.2025 - Current
Warehouse Associate
Aldi Warehouse
02.2025 - 08.2025
Field Technician
Cox Communications
10.2016 - 08.2024
Cable Technician
Future Technologies LLC
02.2015 - 10.2016
Associate of Science - Mass Communications
Manchester Community Collage
08.2012 - 05.2015
Warehouse Manager
Discount Trophy
03.2010 - 02.2015