Ruben Roberts
New York,NY
Summary
Results-oriented professional with expertise in customer engagement and analytical problem-solving within Luxury companies. Skilled in Salesforce and product lifecycle management, implemented strategic initiatives that enhanced client satisfaction and retention. Thrives in cross-functional teams, driving quality improvements and operational efficiency.
Overview
9
9
years of professional experience
Work History
Aftersales Coordinator
Christian Dior Couture
New York, New York
04.2025 - Current
- Developed aftersales strategies to increase customer satisfaction and retention.
- Implemented aftersales support initiatives to streamline operations.
- Managed customer inquiries and resolved aftersales issues, improving customer experience.
- Oversaw warranty claims process and ensured timely resolutions.
- Collaborated with sales team to provide feedback on customer experiences.
- Responded promptly and professionally to customer inquiries via phone, email, and text, ensuring positive interactions.
Product Care Specialist
Gucci
Jersey City, New Jersey
03.2022 - 04.2025
- Coordinated product requests through collaboration with corporate departments, stores, and client services, enhancing communication and efficiency.
- Liaised with vendors to confirm, track, and approve services, ensuring timely resolution of client needs.
- Reviewed client feedback to refine service offerings, aligning with luxury market standards to elevate client experience.
- Provided end-to-end support to retail and Ecommerce teams through the life cycle of the before and after-sales ticket.
- Evaluated hundreds of tickets per month, ranging from leather goods to jewelry.
- Led quality assurance efforts to maintain compliance with industry regulations and company policies.
Client Advisor
Gucci
New York, New York
06.2018 - 03.2022
- Served as liaison for e-commerce and store clients through email and calls, enhancing communication and customer satisfaction.
- Collaborated with operations team to address and fulfill all client requests.
- Delivered selling assistance and trained team members, contributing to improved team performance.
Sales Associate
Ted Baker
Wayne, New Jersey
11.2016 - 06.2018
- Delivered exceptional customer service, resulting in increased customer satisfaction and repeat business.
- Assisted in visual merchandising, improving product visibility and contributing to overall sales growth.
- Maintained accurate inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new associates on company policies, procedures, and customer engagement techniques.
Education
Bachelor's Degree - Fashion Business
Montclair State University
Clifton12-2020
Skills
- Analytical problem solver
- Customer service orientation
- Cross-functional teamwork
- Customer engagement
- Efficient task management
- Salesforce proficiency
- Data analysis
- Quality improvement
- Computer literate
- Aftermarket support
- Warranty management
- Microsoft office
Timeline
Aftersales Coordinator
Christian Dior Couture
04.2025 - Current
Product Care Specialist
Gucci
03.2022 - 04.2025
Client Advisor
Gucci
06.2018 - 03.2022
Sales Associate
Ted Baker
11.2016 - 06.2018
Bachelor's Degree - Fashion Business
Montclair State University