RUBEN RODRIGUEZ
Houston
Summary
Versatile Professional with a diverse background spanning financial services, warehouse management, and high-volume customer service. Demonstrated expertise in managing complex operations, leading high-performing teams, and delivering tailored financial solutions at PNC Bank. Adept at relationship building, risk management, and maintaining strict regulatory compliance. A proactive leader committed to operational excellence, conflict resolution, and driving organizational growth through exceptional service and strategic problem-solving.
Overview
21
21
years of professional experience
Work History
Personal Banker
PNC Bank
Houston
11.2024 - Current
- Provide personalized financial solutions to customers, including opening new accounts, managing loan applications, and identifying investment opportunities.
- Build and maintain strong client relationships by delivering exceptional customer service and resolving complex banking inquiries with professional expertise.
- Collaborate with the branch team to achieve sales goals and operational excellence while adhering to strict regulatory and compliance standards.
- Utilize deep knowledge of banking products and services to educate customers on digital banking tools and financial wellness strategies.
Lead Warehouse
MYERS TIRE SUPPLY
Houston
07.2023 - 05.2024
- Managed a team of employees on all day-to-day tasks focusing on customer service, will-call and packing and processing of orders.
- Verified orders for quality and accuracy while maintaining the team's productivity and time management for precise delivery.
- Kept accurate inventory and categorized items as they were shipped into the warehouse.
- Focused on team work to successfully processed all daily orders.
- Distributes a complete line of tire supplies such as tire valve hardware, tire patches, tire changers, tire tools, and back shop supplies.
Team Lead and Parts Coordinator
ASHLEY HOMESTORE WAREHOUSE
Houston
08.2018 - 07.2023
- Focused on successfully leading and supervising team of employees emphasizing teamwork, productivity, and warehouse safety.
- Coached, mentored, trained, delegated workload, and conducted problem solving, decision making, and conflict management.
- Managed scheduling, planning, staff department meetings, and conducting new hire interviews.
- Initiated warehouse tasks such as claims, guest delivery experience reports, damage checks, inventory, ordering and categorizing items and creating labels for merchandise.
- Furniture distribution center.
Assistant Manager
MACY'S
Houston
08.2014 - 03.2018
- Managed and supervised a team of ten employees, trained new hires, and created staff assignments and schedules.
- Proactively undertook a secondary position as a visual security officer assisting in security and loss prevention.
- Initiated customer service and carry-outs, loaded and unloaded trucks, sorted and tagged merchandise and vendor returns.
- American holding company of department stores.
Assistant Manager and Projectionist
NORTH OAKS CINEMA 6
Houston
03.2005 - 07.2013
- Supervised employees with a focus on productivity, effective customer service, safety, workload delegation, and conflict management.
- Conducted interviews and onsite training of new hires.
- Directed the starting of films and monitoring of the auditoriums during quality checks.
- Took initiative to assist team as a Box Office and Concession Attendant.
- Movie theatres.
Education
Diploma -
Oak Brook Baptist High School
Bellaire, TXSkills
- Coach Mentor
- Problem Solving
- Inventory Control
- Management
- Conflict Management
- Customer Service
- Loss Prevention
- Quality Assurance
- Training and Development
- Cash Management
- Customer onboarding
- Problem solving
- Financial planning
Websites
Timeline
Personal Banker
PNC Bank
11.2024 - Current
Lead Warehouse
MYERS TIRE SUPPLY
07.2023 - 05.2024
Team Lead and Parts Coordinator
ASHLEY HOMESTORE WAREHOUSE
08.2018 - 07.2023
Assistant Manager
MACY'S
08.2014 - 03.2018
Assistant Manager and Projectionist
NORTH OAKS CINEMA 6
03.2005 - 07.2013
Diploma -
Oak Brook Baptist High School