Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Server
Rosen Shingle Creek
9939 Universal Blvd Orlando, Fl 32819
06.2022 - Current
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cultivated warm relationships with regular customers.
Server
Via Napoli - Italian Pavilion (Epcot)
1772 Avenue of The Stars Orlando, FL 32830 US
10.2020 - 06.2022
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Applied comprehensive knowledge of wine, cocktails and beer to increase daily beverage sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Team Captain
Rainforest Cafe Disney Animal Kingdom
505 Rain Forest Rd Lake Buena Vista, FL 32830 US
06.2018 - 10.2020
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Science - Sports Marketing
Full Sail University
Winter Park, FL
10.2019
High School Diploma -
Cypress Creek High School
Orlando, FL
05.2016
Skills
Multi-tasking skills
Problem-solving
Guest relations
Sales expertise
Muli-lingual (fluent in English, Spanish, & Portuguese)