Ruben Velazquez
Kissimmee
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Experienced with coordinating service schedules and managing dispatch operations efficiently. Utilizes strong communication and problem-solving skills to ensure timely and effective service delivery.
Overview
12
12
years of professional experience
Work History
Dispatcher
Conserv Building Services
04.2026 - Current
- Coordinated service calls and technician assignments to optimize response times.
- Managed communication between clients and field staff to ensure accurate information flow.
- Utilized dispatch software to track service requests and monitor technician locations.
- Developed efficient routing plans to minimize travel time and enhance service delivery.
Owner / General Contractor
Velazquez Tile and Marble
12.2014 - Current
- Executed independent contracting services for commercial and residential projects.
- Assessing new markets opportunities supporting strategic key business sales growth opportunities in the assigned region territory.
- Conducted consultations with clients to provide tailored quotes and detailed evaluations for intended services.
- Established and upheld strong client rapport, leading to increased repeat transactions and client recommendations.
Dispatcher
ARS Rescue Rooter
09.2024 - 04.2026
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Project Sales Manager
Granite Empire
11.2023 - 06.2024
- Formulated and executed strategies to acquire new customers and enhance retention of existing clientele.
- Defined and communicated team objectives while overseeing progress to ensure goal attainment.
- Achieved significant sales growth in granite and quartz through effective management of the commercial department. Drove team collaboration to enhance customer engagement.
- Delivered expert advice on product selections to enhance customer satisfaction and informed decision-making.
Installer
Verticals and Shower Doors
06.2022 - 11.2023
- Assisted customers by addressing questions and delivering accurate information regarding available products and services.
- Installed heavy glass shower doors with precision and attention to detail. Assisted in the installation of semi-frameless shower doors to enhance bathroom aesthetics. Supported the fitting of framed shower doors to ensure proper functionality.
- Facilitated collaboration among team members to optimize workflow and achieve project objectives.
- Completed projects within budget constraints through careful planning and resource management.
Tile Design and Sales Representative
The Tile Shop
05.2015 - 09.2015
- Facilitated customer inquiries by offering comprehensive insights into a diverse range of flooring materials, enhancing overall customer satisfaction.
- Addressed customer questions and provided insightful feedback to enhance product understanding and satisfaction.
- Achieved high client satisfaction by identifying needs and presenting tailored product solutions. Enhanced product understanding through comprehensive responses to client inquiries.
- Monitored and documented market trends through systematic research to inform strategic decision-making.
Education
High School Diploma -
United States Marine Corp
High School Diploma -
Gateway High School
Kissimmee, FLSkills
- Relationship building
- Needs analysis
- Client service
- Strong multitasking
- Time management
- Effective communications
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Conserv Building Services
04.2026 - Current
Dispatcher
ARS Rescue Rooter
09.2024 - 04.2026
Project Sales Manager
Granite Empire
11.2023 - 06.2024
Installer
Verticals and Shower Doors
06.2022 - 11.2023
Tile Design and Sales Representative
The Tile Shop
05.2015 - 09.2015
Owner / General Contractor
Velazquez Tile and Marble
12.2014 - Current
High School Diploma -
Gateway High School
High School Diploma -
United States Marine Corp