Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Ruben Villena

Chapel Hill,NC

Summary

Highly-motivated employee with desire to take on new challenges. Resourceful known for productivity and efficiently completing tasks. Possess specialized skills in customer service, operational management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operations and high-quality service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Facility Manager

LAZ Parking
Durham
09.2024 - Current
  • Coordinated daily operations of the facility and managed staff schedules.
  • Provided training to new employees on proper use of equipment and safety protocols.
  • Analyzed customer feedback to identify opportunities for service improvements.
  • Resolved customer complaints in a timely manner while maintaining positive relationships.
  • Reviewed invoices from suppliers to ensure accuracy prior to payment processing.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Prepared staff work schedules and assigned team members to specific duties.

Assistant Manager

LAZ Parking
Durham, NC
01.2023 - 09.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised valet attendants and ensured their compliance with company policies and procedures.
  • Ensured proper customer service was provided by valet attendants, addressing any issues that arose promptly and professionally.
  • Developed training materials for new hires on the use of equipment, safety protocols, customer service techniques, and other related topics.
  • Maintained accurate records of cash transactions including tips received by employees.
  • Resolved conflicts between employees or customers in a timely fashion according to company protocol.
  • Trained employees in proper operational procedures and shared company policies and regulations.

Assistant Manager

REEF Parking
Miami, FL
02.2021 - 01.2023
  • Ensured proper customer service was provided by valet attendants, addressing any issues that arose promptly and professionally.
  • Provided guidance to staff members to ensure they met established standards for cleanliness, efficiency, professionalism.
  • Assisted customers as needed with directions or recommendations for local attractions or restaurants.
  • Conducted regular inventory checks of parking lot supplies such as cones, signs, uniforms, keys tags.
  • Organized monthly meetings for the valet team to discuss updates on policies and procedures.
  • Monitored traffic flow into and out of the parking area to maximize space utilization during peak times.
  • Collaborated with staff members to plan training seminars and team-building events.

Supervisor

Park One
Miami, FL
02.2019 - 02.2021
  • Ensured valet staff adhered to company policies and procedures.
  • Maintained records of all vehicles parked by the valet staff and tracked their locations at all times.
  • Provided support and guidance to new hires during the onboarding process.
  • Resolved customer complaints in a timely manner while ensuring high-quality service standards were maintained.
  • Performed regular inspections of vehicle fleet to ensure compliance with safety regulations.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Managed VIP arrivals and departures with smooth and professional approach.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Greeted guests and answered questions about valet service, directions and local attractions.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
02-2021

High School Diploma -

Miami Senior High School
Miami, FL
06-2018

Skills

  • Leadership and supervision
  • Critical Thinking
  • Microsoft Office
  • Professional Development
  • Staff Motivation
  • Resolve service issues
  • Teamwork and Collaboration
  • Professionalism
  • Customer complaint handling

Languages

English
Professional
Spanish
Professional

Reference

  • Oscar Duarte - (305) 434-6396
  • Maurice Stewart - (919) 208-9928
  • Fernando Ortiz - (786) 266-5291

Timeline

Facility Manager

LAZ Parking
09.2024 - Current

Assistant Manager

LAZ Parking
01.2023 - 09.2024

Assistant Manager

REEF Parking
02.2021 - 01.2023

Supervisor

Park One
02.2019 - 02.2021

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Miami Senior High School

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Ruben Villena