Miscrosoft Word
Ruben Zuniga Junior
United Airline Passanger Attendant
Los Angeles,CA
Summary
Results-focused Passenger Attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Airline Passenger Attendant
Compass Group USA
Los Angeles, CA
02.2022 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Providing assistance and information to first class United Airlines passengers
- Notifying passengers about departures and delays.
- Proving lounge services to first class United Airlines passengers.
- Performing closing duties for department areas which included sanitizing and restocking needed supplies
Cargo Agent
Mercury Air Cargo
Los Angeles, CA
06.2020 - 09.2022
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Airline Security Agent
Calop Aeroground
Los Angeles, CA
10.2019 - 04.2020
- Provided high level of security for crew and passengers on U.S. domestic and international flights.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Regulated vehicle and pedestrian traffic onto building grounds.
Porter Analyst
Sodexo USA
Los Angeles, CA
02.2018 - 04.2020
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Cleaned and organized building areas as required.
Education
High School Diploma -
Century High School, Alhambra
Alhambra, CA 01.2000 - 06.2004
Skills
Hospitality service expertise
Crew coordination
Verbal and written communication
Sales expertise
Cleanliness and sanitation
Preflight briefings
Guest services
Infant AED and CPR
Company policy adherence
Emergency Response
Reservations
Aviation regulations
Interpersonal communications
Airline Operations
Public speaking
Food and beverage preparation
Accomplishments
- Took on additional crew responsibilities when other passanger attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Mentored newly hired passanger attendants in customer service and safety techniques.
Software
Miscrosoft Point
Exel
Certification
CPR, Food handeling, OSHA
Interests
Travelling
East European history and literature
Ethnic cuisines
Collecting antiques
Timeline
Airline Passenger Attendant
Compass Group USA
02.2022 - Current
Cargo Agent
Mercury Air Cargo
06.2020 - 09.2022
Airline Security Agent
Calop Aeroground
10.2019 - 04.2020
Porter Analyst
Sodexo USA
02.2018 - 04.2020
High School Diploma -
Century High School, Alhambra
01.2000 - 06.2004