Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
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Ruben Zuniga Junior

United Airline Passanger Attendant
Los Angeles,CA

Summary

Results-focused Passenger Attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Airline Passenger Attendant

Compass Group USA
Los Angeles, CA
02.2022 - Current
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Providing assistance and information to first class United Airlines passengers
  • Notifying passengers about departures and delays.
  • Proving lounge services to first class United Airlines passengers.
  • Performing closing duties for department areas which included sanitizing and restocking needed supplies

Cargo Agent

Mercury Air Cargo
Los Angeles, CA
06.2020 - 09.2022
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.


Airline Security Agent

Calop Aeroground
Los Angeles, CA
10.2019 - 04.2020
  • Provided high level of security for crew and passengers on U.S. domestic and international flights.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Regulated vehicle and pedestrian traffic onto building grounds.

Porter Analyst

Sodexo USA
Los Angeles, CA
02.2018 - 04.2020
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Cleaned and organized building areas as required.

Education

High School Diploma -

Century High School, Alhambra
Alhambra, CA
01.2000 - 06.2004

Skills

Hospitality service expertise

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Accomplishments


  • Took on additional crew responsibilities when other passanger attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Attended various trainings and workshops and was rewarded with a job promotion as a result.
  • Recognized as Employee of the Month for handling intense situations with poise and compassion.
  • Mentored newly hired passanger attendants in customer service and safety techniques.

Software

Miscrosoft Word

Miscrosoft Point

Exel

Certification

CPR, Food handeling, OSHA

Interests

Travelling

East European history and literature

Ethnic cuisines

Collecting antiques

Timeline

Airline Passenger Attendant

Compass Group USA
02.2022 - Current

Cargo Agent

Mercury Air Cargo
06.2020 - 09.2022

Airline Security Agent

Calop Aeroground
10.2019 - 04.2020

Porter Analyst

Sodexo USA
02.2018 - 04.2020

High School Diploma -

Century High School, Alhambra
01.2000 - 06.2004

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Ruben Zuniga Junior United Airline Passanger Attendant