Kinza Munir
Jamaica,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Swissport
03.2025 - Current
- Facilitated efficient check-in processes to enhance passenger experience.
- Coordinated baggage handling operations to ensure timely loading and unloading.
- Streamlined boarding procedures, reducing wait times for passengers significantly.
- Led initiatives to improve team collaboration and enhance overall service delivery.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Host
Dos Toros
02.2025 - 02.2026
- Welcomed and seated guests, ensuring optimal dining experience through attentive service.
- Coordinated reservation management and waitlist processes to maximize table turnover.
- Handled customer inquiries and concerns with professionalism, contributing to a positive atmosphere.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Streamlined check-in processes, reducing wait times for guests.
- Completed daily side work and opening and closing duties without fail.
Server
The Modern
05.2023 - 01.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Streamlined order-taking process to minimize wait times for diners.
Server
Oceans
02.2021 - 03.2023
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
Bachelor of Science -
New York University
New York, NYSkills
- Guest engagement
- Hospitality service expertise
- Memory retention
- Strong work ethic
- Food running
- Menu memorization
- Team collaboration
- Table setting knowledge
- Shift management
- Customer service management
- Passenger assistance
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Passenger Service Agent
Swissport
03.2025 - Current
Host
Dos Toros
02.2025 - 02.2026
Server
The Modern
05.2023 - 01.2025
Server
Oceans
02.2021 - 03.2023
Bachelor of Science -
New York University