Karen Kincho
Aurora,CO
Summary
Proactive Passenger Service Agent with extensive experience in resolving passenger issues and ensuring compliance with airline policies. Skilled in managing check-in, boarding, and travel documentation while maintaining high standards of cabin cleanliness. Brings strong organization, reliability, and effective communication to enhance guest services and passenger satisfaction.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Swissport
10.2022 - 01.2024
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Tagged baggage and routed to appropriate location for loading and screening.
Cabin Appearance Agent
United Ground Express
11.2021 - 07.2022
- Contributed to company-wide sustainability efforts by properly sorting recyclables from cabin waste during clean-up tasks.
- Upheld airline''s reputation for cleanliness by consistently meeting quality standards in all assigned tasks related to cabin upkeep.
- Enhanced cabin cleanliness by thoroughly sanitizing surfaces and touchpoints after each flight.
- Completed detailed reports on cabin condition after each cleaning, noting any damage or areas needing maintenance.
- Improved overall cabin appearance by paying close attention to detail when vacuuming floors, wiping down surfaces, and removing trash.
- Maintained accurate documentation of performed work and completed tasks.
- Followed all safety regulations and protocols while using chemicals and equipment for thorough cleaning procedures.
Education
High School Diploma -
Simon A. Sanchez High School
Yigo, GU06-2021
Skills
- Customer Service Management
- Passenger Assistance
- Strong Organization
- Reliability and punctuality
- Patience and composure
- Guest Services
Timeline
Passenger Service Agent
Swissport
10.2022 - 01.2024
Cabin Appearance Agent
United Ground Express
11.2021 - 07.2022
High School Diploma -
Simon A. Sanchez High School
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