Rubi Alvarez

Major Wealth Management Services Firm

• Coordinated the remediation of 340+ weekly vulnerabilities across hybrid infrastructure, scheduling patching maintenance and assisting in research improving client’s security score from an F to an A consistently for 6 weeks.
• Directed the implementation of the Global App Configuration Service in Citrix Workspace, reducing connection times for users from 5 minutes to under 30 seconds.
• Developed an absence scheduler using Power Automate and SharePoint, which streamlined vacation requests and automated over 20 email notifications a day to management.

Global Web Security and Performance Company

• Automated the domain onboarding process using the client API via Terraform and bash scripts, enabling the CI/CD GitHub Actions pipeline to handle up to 50 domains in under a minute.
• Authored a comprehensive 75-page document detailing the configuration process to facilitate knowledge transfer and future scalability.

Leading Banking and Financial Services Institution

• Implemented a comprehensive vulnerability threat management process using Kenna Security (Cisco) which handled over 10 million vulnerabilities.
• Developed data reports and interactive dashboards for monitoring using Excel and Power Query to improve the client's ability to demonstrate security measures compliance to regulators.

Leading Mortgage Technology Solutions Provider

• Developed and maintained Azure DevOps pipelines, transforming a three-hour manual SDK creation process into less than an hour, boosting deployments from 3 per day to over 25 every 2 hours.
• Remediated 150+ security vulnerabilities across 200 on-premises and Azure servers, addressing issues from vulnerable HTTP headers to remote code execution.

• Completed troubleshooting tickets for engineering department serving over 80 employees, covering DevOps pipeline errors, user onboarding in Azure AD, system administration, and loan origination application troubleshooting with ticket tracking using ServiceNow and Azure Boards.
• Executed upgrades, backups, and restores of on-premises databases using SQL.

Leading Mortgage Technology Solutions Provider

• Provided detailed troubleshooting assistance to elderly customers for DirectTV setup and cable services, ensuring clear communication and guidance to resolve complicated technical issues.
• Handled a wide range of customer inquiries and technical problems with patience and empathy, ensuring a positive customer experience across diverse customer needs.