Experienced in advocating for clients, assessing their needs, and coordinating resources. Demonstrated success in working collaboratively with diverse teams, adapting to changing circumstances, and achieving positive results. Known for strong communication, empathy, and a steadfast dedication to client care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Manager
Resettlement Life, LLC
11.2024 - Current
Built teams to address project goals and objectives for multiple projects.
Network with other agencies to find resources for our immigrant/refugee/asylee clients.
Met with other collaborative agencies and programs on regular basis to assess progress and make adjustments.
Individual and group decompression sessions.
Wellness trainings to clients and/or providers.
Mental health screenings/Assessment
Front Desk Receptionist, Community Support Worker
Pacha Counseling Services, LLC
10.2021 - 11.2024
Front Staff Receptionist
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Completed all tasks in compliance with company policies and procedures.
Comprehensive Community Support Worker
Case Management
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Developed personalized Treatment plans and crisis plans, addressing each client''s unique needs and goals for improved quality of life.
Helped clients navigate social services.
Kept case files updated, accurate and aligned with requirements.
Assistant Teacher
St. Marks Montessori School
02.2021 - 09.2021
Enhanced student comprehension by utilizing hands-on learning activities and creative teaching methods.
Gave arts and spanish class sessions to students.
Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
Observed children and interpreted classroom needs.
Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
Education
Bachelor of Arts - Social Work
New Mexico Highlands University
Albuquerque, NM
05-2025
Associate of Arts - Integrated Studies
Central New Mexico Community College
Albuquerque, NM
05-2020
Skills
Critical thinking
Relationship building
Partnership development
Client advocacy
Data entry and reporting
Client needs assessments
Educational guidance
Personal care assistance
Emotional awareness
Human resources
Treatment Planning
Adaptability and flexibility
Certification
Child Development, Certificate of Achievement, CNM
Resettlement Expert at Resettlement Support Center Africa / Church World ServiceResettlement Expert at Resettlement Support Center Africa / Church World Service
Direct Services Program Supervisor at Refugee Resettlement Program at State of ArizonaDirect Services Program Supervisor at Refugee Resettlement Program at State of Arizona
Charge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer CenterCharge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer Center