Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rubi Ortiz

Rubi Ortiz

Joshua

Summary

Dedicated administrative professional with strong customer service and communication skills. Experienced in managing schedules, coordinating team activities, and ensuring timely communications to enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Gladiator Industries LLC
Fort Worth
05.2023 - Current
  • Assisted customers with inquiries and provided product information.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated databases with new and modified customer data.
  • Developed positive relationships with customers through friendly interactions.

Car Hopper

Sonic
Burleson
11.2022 - 05.2023
  • Leveraged knowledge of menu items to offer tailored recommendations to guests.
  • Collaborated with team members to enhance service delivery and boost customer satisfaction.
  • Collaborated with kitchen staff to ensure timely delivery of meals.
  • Assisted customers with inquiries and provided product information.
  • Processed cash transactions and managed payments with accuracy and security.

Education

High School Diploma -

Joshua High School
Joshua, TX
05-2025

Skills

  • Product knowledge
  • Customer service
  • Cash handling
  • Attention to detail
  • Time management
  • Problem solving
  • Team collaboration
  • Professional demeanor

Timeline

Customer Service Representative

Gladiator Industries LLC
05.2023 - Current

Car Hopper

Sonic
11.2022 - 05.2023

High School Diploma -

Joshua High School
Rubi Ortiz