Rubi Rodriguez Salazar

Coordinated and facilitated the patient intake process by handling a high volume of inbound and outbound calls to schedule patients in a timely and efficient manner. Collaborated with clinics, community providers, and worker's compensation insurances to streamline referral process for patients to minimize patient wait times and ensure proper documentation while adhering to HIPPA regulations.

• Working effectively with other PCC’s and departments. Handling correspondence, managing files, and coordinating patient records. Efficient use of EMR to schedule appointments, coordinate referrals, process payments, and manage patient flow. Working with health insurances to verify benefits and request authorizations, communicating with other health providers, and adhering to HIPPA regulations. Interpretation. Handled incoming and outgoing calls. Proficient with Microsoft Word, Excel, and Outlook.

• Provided exceptional customer service, multitasking with customers and preparing orders, conflict resolution, phone support for customers, ability to work in a team and efficiently communicate, and diligent cash handling. Managed daily store operations, including opening and closing procedures following security protocols.

• Planned and executed college wide cultural projects monthly, held weekly office hours, coordinator and head of monthly collective meetings, and point of contact for the department. Founded and orchestrated Pacific’s first DACA resource center.

• Intense manual labor and ability to quickly learn new machinery and operate it. Interpretation between client and employer. Provided customer service by answering phones, addressing client concerns, and scheduling appointments. Required time management and schedule flexibility.

• Customer service, cash handling, and cooking. Multitasking between operating multiple appliances. Cleaning and maintaining the store organized and stocked.