Rubie Benke
Capitol Federal Savings Bank
Lawrence,Kansas
5
years of professional experience
Customer Experience Representative III delivering high-volume support across multiple call queues in banking transactions, identity verification, and issue resolution. Handles wire transfers, loan payments, stop payments, debit card replacement, and transaction disputes while using multiple systems to research accounts accurately. Communicates with Spanish-speaking customers and partners with branches and departments to resolve issues under banking compliance standards.
Work History
Customer Experience Representative III
9 Months- Manage inbound customer inquiries across multiple call queues, verifying identities and resolving needs efficiently, including requests such as wire transfers and apple pay setup
- Execute core banking transactions including fund transfers, loan payments, stop payments, debit card issuance/replacement, and disputing transactions
- Leveraged multiple systems to research and analyze customer accounts, delivering accurate and efficient service
- Collaborate with other departments and branches to resolve customer issues and support broader service goals
- Communicate with Spanish-speaking customers to provide accessible, high quality service
- Upheld compliance with banking regulations, safety protocols, and company policies
Waitress
4 Months- Took care of every guest, making sure they’re comfortable, satisfied, and heard
- Educated diners on wine options and paired recommendations to enhance their dining experience
- Delivered prompt and accurate customer service while managing reservation flow to prevent delays
- Collaborated with kitchen staff to coordinate timely food delivery and order accuracy.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
Manager, Bartender
1 Year 10 Months- Assisted in managing daily restaurant operations, including seven servers and kitchen staff
- Crafted hand-crafted cocktails, including martinis and margaritas, while serving a variety of alcoholic beverages to enhance customer experience
- Observed customer’s behavior at the bar, to ensure a safe environment and one that is up to Jefferson’s philosophy and culture
- Ensured compliance with local ABC regulations by checking IDs and declining service when necessary.
- Managed the cash register, processed transactions, and balanced/assessed the cash drawer with precision and efficiency at the end of every shift
- Supervised bar operations, ensuring timely service and customer satisfaction.
Waitress
4 Years- Quickly and compassionately served a diverse clientele, including parties of 30+, treating customers and employees with respect, compassion, and a smile
- Demonstrated menu and restaurant expertise, offering suggestions, and answering inquiries about food, the restaurant’s history, drinks, and specials, to improve the customer experience
- Handled cash transactions accurately, maintaining accountability and financial integrity.
- Trained over ten staff members on customer service skills, food and beverage expertise, and standards for interacting with guests
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Assisted with setting up and taking down the dining area before and after shifts, maintaining a clean and organized restaurant
Education
Bachelor of Arts - Psychology, Spanish
- Global Awareness Certificate
- Dean’s List, four semesters
- Phi Beta Kappa Society
- GPA: 3.69
Skills
B1 level fluency in Spanish
Active listening and conflict de-escalation
Problem solving
Time management and efficiency
Interests
Baking
Learning new cooking techniques and expanding my culinary skills.
Mindfulness Practices
Gym Workouts
Passionate about balancing physical health with mental and emotional wellness.
Timeline
Customer Experience Representative III
Capitol Federal Savings Bank
11.2025 - CurrentRead More
Waitress
Merchants’s Pub & Plate
07.2025 - 11.2025Read More
Manager, Bartender
Jefferson’s Restaurant
07.2023 - 05.2025Read More
Waitress
Jefferson's Restaurant
05.2021 - 05.2025Read More
University of Kansas
Bachelor of Arts from Psychology, Spanish
Read More