Rubin Makoski

Opening / Closing locations (Bob Marley's Hub USS CW store )

Guest service /Problem Solver

Dependable /Reliable/Flexible

Passionate of project given and sales goals.

Communicate clear goals to keep team members consistent while encouraging team work.

Networking with other venues to provide the best guest service.

Performed operational duties related to opening and closing locations.

Conducted spot talks , trained team members , explained performance and behavioral expectations, provided feedback and recognition.

Assisted management with the consistent execution of the guest service and operational standards.

Opening and closing procedures(Simpson games/ Men In Black /KIWK-E-Mart and Duff)

Excellent customer service skills

Staff training and development

Communicate clear goals and expectations

Relationship building and management

POS systems/JDA knowledge Operation(transfers, stock status)

Inventory/cycle counts maintain accurate counts and resolves product concerns.

Audits /time management

Product placement and sales increased (Simpson's games)

Goals/Performances

• Drove operational improvements which resulted in profit margins for simpson's games.

• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
• Rotated merchandise and displays to feature new products and promotions
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
• Created work schedules according to sales volume and number of employees
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively