Rubio Chacon
Pueblo West,CO
Summary
Experienced field technician manager with over 24 years of experience in field operations management in telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs and achieving operational success.
Overview
20
20
years of professional experience
Work History
Outside Plant Manager
Highline Internet LLC
Colorado City, CO
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Fleet management including vehicle tracking, assignment, scheduling of maintenance and repairs.
Premise Technician II
AT&T Inc.
08.2004 - 03.2023
- Duties include daily inventory tracking and consumption
- Troubleshooting system failure and correcting malfunctioning hardware
- Communicating effectively and efficiently with customers, co workers and management meeting mandatory time frames
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions
- Installed and configured new devices and system components
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Calibrated newly installed and repaired equipment with AIM meter according to customer needs and package plans
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstration
Field Service Manager
DIRECTV
01.2012 - 02.2016
- Led team of up to 18 service technicians in all field activities.
- Established and developed highly-efficient and dependable technician team by delivering ongoing coaching and motivation and fostering career advancement.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed developed and trained staff, established and monitored goals, conducted performance reviews for site manager.
- Oversaw appointment scheduling and itinerary coordination for personnel.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Inspected vehicles and requested maintenance tasks be completed within specific time frames.
Network Support Technician
Corporate Technologies Inc
10.2003 - 06.2004
- Computer service and repair
- Prepared over 80 workstations for business networks, updated operating systems including Microsoft security updates and software installation for specific clients needs
- Installed workstations and mapped drives to local servers and system printers/ copiers
- Installed patch panels, firewalls, routers and secured wireless networks
- Installed Cisco VoIP phone systems and IP video cameras for live video conferencing
- Network cabling including terminating and certifying all lines with a certification meter
- Repair included repairing hardware such as hard drives, disc drives, mother boards, and memory
- Well versed and experienced in Microsoft and Apple operating systems
Education
SBCA 39197 certificate - Telecommunications
Satellite Broadcasting and Communications
Colorado Springs, CO2005
High School Diploma -
West High School
Salt Lake City, Utah1990
Skills
- Detail-oriented
- Professional communication
- Time management
- Technical knowledge
- Team leadership
- Exceptional problem solving
- Inventory management
- Decisive
- Self-directed
Timeline
Outside Plant Manager
Highline Internet LLC
07.2023 - Current
Field Service Manager
DIRECTV
01.2012 - 02.2016
Premise Technician II
AT&T Inc.
08.2004 - 03.2023
Network Support Technician
Corporate Technologies Inc
10.2003 - 06.2004
SBCA 39197 certificate - Telecommunications
Satellite Broadcasting and Communications
High School Diploma -
West High School