Rubith Fimbres Berkley
Casa Grande,AZ
Summary
I’m a highly motivated, early rising professional who believes a strong start sets the tone for a productive day my 5 AM workouts are just beginning. I bring that same energy and focus into the workplace, thriving in fast-paced environments where multitasking, problem-solving, and hitting goals are part of the daily routine. Several years of experience in auto loans, finance, and customer service, I’ve developed a strong skill set in loan processing, escalation handling, and client relationship management. I’m proficient with Microsoft Office (Excel, Word, Outlook), skilled in Salesforce CRM, and confident navigating new systems quickly. I take pride in being tech-savvy, detail-oriented, and quick to adapt. Bilingual in English and Spanish, I bring strong communication skills, a solutions-first mindset, and a positive attitude to every team I join.
Overview
7
7
years of professional experience
Work History
Founder & Owner
Easy Eats by Ruby
01.2024 - Current
- Launched and operate a successful small business offering healthy meal prep and fresh-pressed juices.
- Oversee all day-to-day operations, including marketing, order management, customer service, and delivery coordination.
- Create balanced, nutritious menus tailored to client preferences and dietary needs.
- Manage budgeting, sourcing, and inventory to maintain profitability and reduce waste.
- Built a loyal customer base through personalized service, social media engagement, and consistent quality.
- Designed and executed monthly health-focused promotions to increase client retention and word-of-mouth growth.
Operations Analyst
Bank of America
08.2024 - 12.2024
- Took ownership of complex auto loan escalations for high-value clients with urgency and care.
- Balanced a high caseload while keeping every client experience personal and accurate.
- Partnered with multiple departments underwriting, compliance, and funders to get clients fast, clear answers.
- Worked side by side with leadership to improve internal processes and cut down repeat issues.
- Used data to track trends, prioritize cases, and prevent problems before they happened.
- Helped hit department turnaround time goals by staying organized and team focused.
- Contributed to monthly reports and risk assessments to keep things audit ready.
Senior Loan Officer
Bank of America
11.2021 - 08.2024
- Guided clients through the entire loan process from start to finish with clarity and transparency.
- Handled high call volumes 60 to 70 calls a day while keeping up with personalized follow-ups via email, texts, and outbound calls.
- Managed 500+ client records in Salesforce kept everything organized and moving.
- Played a key role in helping the team hit monthly funding and customer satisfaction goals.
- Cross-trained with other departments to support clients beyond just loans—credit, documents, and more.
- Shortened loan processing time by improving Salesforce workflows.
- Led onboarding sessions for new team members and kept everyone up to speed on compliance.
- Provided bilingual support in English and Spanish to make sure every client felt understood.
- Reviewed credit and financial documents for accuracy and loan eligibility.
Internet Sales & Leasing Consultant
AutoNation Toyota
10.2020 - 11.2021
- Hit monthly sales targets by building strong relationships with new, returning, and potential clients.
- Managed a personal client book and followed up consistently to keep deals moving.
- Made 50–60 calls a day to set appointments, close sales, and follow up on leads.
- Negotiated deals and worked with lenders and finance to speed up approvals.
- Ran virtual consults, prepped documents, and handled post-sale support.
- Translated for Spanish-speaking clients to ensure clear and comfortable communication.
- Used CRM tools to stay organized and track all client activity.
Sales Consultant / Finance Assistant
Showcase Honda
04.2018 - 09.2020
- Maintained and nurtured a personal book of business through regular follow-ups and relationship-building.
- Consistently hit monthly sales goals by staying proactive with new, returning, and potential clients.
- Made 50–60 outbound calls daily to set appointments, follow up on leads, and close deals.
- Negotiated pricing and financing options to meet both client needs and dealership targets.
- Worked closely with lenders and the finance department to get quick approvals and smooth funding.
- Walked clients through financing options and paperwork with ease.
- Prepared and reviewed documents, handled post-sale follow-up, and made sure clients had a seamless experience from start to finish.
- Translated for Spanish-speaking clients and ensured they felt informed and supported throughout the entire process.
- Used CRM tools and Microsoft Office to track performance, appointments, and communication history.
- Contributed to a positive sales floor environment and supported team wins while owning individual goals.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ01.2012
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Pima Medical
Mesa, AZ01.2014
Skills
- Loan Underwriting & Auto Financing Expertise
- Detailed Data Analysis & Risk Assessment
- Client-Focused Communication & Relationship Management
- Proficient in Salesforce CRM (3 years) and Loan Processing Systems
- Strong Organizational & Administrative Support Skills
- Root Cause Analysis & Escalation Handling
- Advanced Microsoft Office Suite (Excel, Word, Outlook)
- Fast Learner with Strong Multi-Tasking Abilities
- Calm and Efficient Under Pressure
- Training, Coaching & Peer Support
- Strategic thinking
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Analyst
Bank of America
08.2024 - 12.2024
Founder & Owner
Easy Eats by Ruby
01.2024 - Current
Senior Loan Officer
Bank of America
11.2021 - 08.2024
Internet Sales & Leasing Consultant
AutoNation Toyota
10.2020 - 11.2021
Sales Consultant / Finance Assistant
Showcase Honda
04.2018 - 09.2020
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Pima Medical
High School Diploma -
Pinnacle High School
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