Ruby Aguirre
El Paso,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Cash America Pawn
08.2021 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Dollar Tree
12.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Restaurant Manager
Toro Bronco Xpress
09.2019 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Lead Cashier
In N Out Gas Station
04.2017 - 09.2019
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
Education
Texas License of Cosmetology - Cosmetologyy
Milan Institute of Cosmetology
El Paso, TX01-2015
High School Diploma -
San Elizario High School
San Elizario, TX06-2011
Skills
- Customer service
- Goals and performance
- Problem-solving
- Multitasking and organization
- Cash management
- Customer relations
- Highly motivated
- Dependable and reliable
- Sales growth
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Cash America Pawn
08.2021 - 11.2024
Assistant Manager
Dollar Tree
12.2020 - 07.2021
Restaurant Manager
Toro Bronco Xpress
09.2019 - 03.2020
Lead Cashier
In N Out Gas Station
04.2017 - 09.2019
Texas License of Cosmetology - Cosmetologyy
Milan Institute of Cosmetology
High School Diploma -
San Elizario High School
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