RUBY B. BOCANGEL ZEA
NEWARK,CA
Summary
Proficient manager and analytical problem-solver with talents for care coordination, patient services, team building, leading, as well as excellent in patient/customer relations. Experienced in case management/care planning to provide exceptional patient and family support. Knowledgeable in office management and administration to optimize productivity and efficiency. Well versed in using independent decision-making skills and sound judgment to ensure company success. Innovative and goal-oriented professional committed to the healthcare industry. Dedicated team player and able to drive company growth through progressive implementation of ideas across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Vendor Analyst I
Alameda Alliance for Health
07.2024 - Current
- Assists with the procurement of products and services ranging in value from $400 to $100,000 or more.
- Manages procurement of hardware, software, and service renewals for IT departments.
- Provides administrative support to Strategic Account Representatives (SAR).
- Manages and routes procurement inbox requests to the appropriate Strategic Account Representative.
- Tracks and presents DMHC/DHCS filings, ensuring timely processing and regulatory compliance.
- Assisted with tracking Cobblestone alerts for upcoming/expiring contracts.
- Audited quarterly Cobblestone contract entries.
- Primary point of contact for 95 Tier 3 and Tier 4 vendors, maintaining accurate vendor records and documentation.
- Maintains vendor records in Certa for assigned Tier 3 and Tier 4 vendors.
- Cross-trained to support Contract Management Administration by drafting and processing temporary SOWs during absence.
- SAP Concur procurement SME providing training, technical support, and issue resolution to support efficient operations and user adoption.
- Temporarily assisted with entering new and updating existing contracts on Cobblestone
- Temporarily assisted with the review and analysis of reports for monthly sanction checks.
Care Coordination Manager
Truemed Inc
08.2022 - 04.2024
- Supervised staff in bay area offices
- Oversaw office, Intake, rehab department & managed clinician caseload
- Verified insurance eligibility for patients, & generated/monitored reports
- Maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients and family members, to coordinate care and allocate resources
- Onboarded new employees with training and new hire documentation, and conducted employee performance evaluations
- Developed improvement plans for clinical documents & process improvement projects
- Developed/implemented company policies, procedures, and regulations
- Resolved complex issues & escalations to ensure efficient operations
Intake Coordinator/Office Manager
Truemed Inc.
09.2017 - 08.2022
- Maintained track of all inbound patient referrals via Allscripts/Kinnser/Wellsky EMR data entry
- Redirected correspondence, phone calls & DME requests to third party vendors
- Checked insurance eligibility for patients, generated monthly referral reports & surveyed patients and clients
- Communicated with referral sources, physicians, and associated staff to check documentation for compliance.
- Arranged monthly team meetings to discuss company progress and requirements of improvement of operational needs
- Supervised inventory of medical supplies & submitted orders for requisition
- Supported office staff and operational requirements with multiple administrative duties
- Answered phone calls and provided new clients with required documentation to initiate service.
Office Manager
Bay Star Dental
01.2016 - 09.2017
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Handled various correspondence, phone calls, e-mails & scheduled appointments for patients
- Processed dental insurance companies' payments/checks, collections, billing statements & treatment claim forms for patients & collected payments from patients
- Acted as a liaison between dental insurance companies and patients for required completion of services and fees
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Student Assistant
San Francisco State University Dept. Of Counseling
12.2014 - 12.2015
- Performed administrative duties such as scanning/filing student documents into data base, answered & routed phone calls, sorted mail, and restocked office supplies
- Filed important documents into graduate students' files & assisted students with application process for counseling program
- Informed students and staff of essential travel information, such as travel times, transportation connections, & booked required trips
Assistant Store Manager/Sales Associate
Brookstone Inc.
11.2012 - 12.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Floor Leading: Managed lunch/breaks for employees & work assignments
- Trained and coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Solved customer challenges by offering relevant products and services & answering customer questions about products
Volunteer
Mills Peninsula Medical Center: Birth Center
11.2014 - 02.2015
- Earned 37 hours of volunteer service at the Family Birth Center’s office
- Responsible for making mother packets, baby hats, stomach wraps for mothers, & bringing patient health samples to laboratory
- Escorted patients on wheelchairs & monitored cameras when visitors call to enter & ensuring visitor rules are followed
Volunteer
Eskaton Fountainwood Lodge
08.2009 - 01.2010
- Assisted with daily activities for residents i.e escorting residents to their rooms and on walks
- Helped organize documentation paperwork for the activities director
- Maintained clean facilities to better serve program needs.
Education
Master of Science - Healthcare Administration
California State University East Bay
Hayward, CA05-2023
Bachelor of Arts - Biology
San Francisco State University
San Francisco, CA05-2017
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA05-2010
Skills
- Medicare, Medical, HMO/PPO 3rd party regulations
- HIPAA, Lean Six Sigma
- EMR systems and MS office products
- Performance & budget management
- Policy implementation and staff development
- Team leadership
- Operations and project management
- Performance evaluations
Timeline
Vendor Analyst I
Alameda Alliance for Health
07.2024 - Current
Care Coordination Manager
Truemed Inc
08.2022 - 04.2024
Intake Coordinator/Office Manager
Truemed Inc.
09.2017 - 08.2022
Office Manager
Bay Star Dental
01.2016 - 09.2017
Student Assistant
San Francisco State University Dept. Of Counseling
12.2014 - 12.2015
Volunteer
Mills Peninsula Medical Center: Birth Center
11.2014 - 02.2015
Assistant Store Manager/Sales Associate
Brookstone Inc.
11.2012 - 12.2015
Volunteer
Eskaton Fountainwood Lodge
08.2009 - 01.2010
Master of Science - Healthcare Administration
California State University East Bay
Bachelor of Arts - Biology
San Francisco State University
High School Diploma -
Casa Roble Fundamental High School