Ruby Bright
Avondale,AZ
Summary
Dynamic professional with a robust background at Bank of America, excelling in customer relationship management and risk management policies. Proven track record in mentoring teams for peak performance and leveraging strong analytical skills to drive operational efficiency. Achieved sustained growth by building deep customer relationships and implementing strategic solutions.
Overview
5
5
years of professional experience
Work History
Senior Banker
Bank of America
10.2022 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Customer Service Representative
Bank of America
04.2019 - 10.2022
- Responded to customer requests for products, services, and company information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Trained new hires on customer service policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Credit Card Fraud Analyst
Bank of America
08.2020 - 05.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Business Law
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Business Administration
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2021
High School Diploma -
WEST VIEW HIGH SCHOOL
Avondale, AZ05.2017
Skills
- Portfolio Management
- Risk management policies
- Analyzing data
- Operational Efficiency
- Operations understanding
- Microsoft Office
- Word Processing
- Microsoft Office and DocuSign
- Team Player
- Qualitative Research
- Microsoft Excel
- Strong analytical skills
Languages
Spanish
Native or Bilingual
Timeline
Senior Banker
Bank of America
10.2022 - Current
Credit Card Fraud Analyst
Bank of America
08.2020 - 05.2021
Customer Service Representative
Bank of America
04.2019 - 10.2022
Bachelor of Arts - Business Law
Arizona State University
Associate of Arts - Business Administration
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
WEST VIEW HIGH SCHOOL
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