Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ruby Calvillo-Reyes

South El Monte,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Dispatcher

UtiliQuest LLC
S. El Monte, CA
08.2021 - Current
  • Received and dispatched calls for emergency services.
  • Resolved customer complaints related to service issues or delays.
  • Assigned technicians to appropriate routes.
  • Provided timely updates to customers regarding their work tickets.
  • Performed administrative duties such as updating databases and preparing documents for review by management staff.
  • Identified locations and needs of callers to accurately send assistance.
  • Worked closely with field supervisors to dispatch and assign ticket loads.

Customer Service Cashier

The Home De
El Monte
07.2019 - 08.2021
  • Received payment by cash, check, and debit/credit cards.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Verified that all coupons were valid prior to processing them into the system.
  • Greeted customers and provided friendly customer service.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted customers with locating merchandise within the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

Associate of Science - Accounting

Rio Hondo College
Whittier, CA
06-2017

High School Diploma -

El Monte High School
El Monte, CA
06-2008

Skills

  • Emergency response
  • Route optimization
  • Work ticket management
  • Database management
  • Customer communication
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Customer relations

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Dispatcher

UtiliQuest LLC
08.2021 - Current

Customer Service Cashier

The Home De
07.2019 - 08.2021

Associate of Science - Accounting

Rio Hondo College

High School Diploma -

El Monte High School

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