Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Ruby Carroll

Brookline,MA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Shift Manager

Oath Pizza
Brookline , MA
06.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Volunteer

Brookline Food Pantry
Brookline , MA
02.2019 - Current
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Planned and delivered numerous activities and special events for programs and services.

Hostess

Pomodoro Brookline
Brookline , MA
06.2018 - 03.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.

Education

Brookline High School
Brookline
06.2023

Skills

  • Corporate Social Responsibility
  • Cash Handling
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Customer Service
  • Opening and Closing Procedures

Timeline

Shift Manager

Oath Pizza
06.2021 - Current

Volunteer

Brookline Food Pantry
02.2019 - Current

Hostess

Pomodoro Brookline
06.2018 - 03.2020

Brookline High School

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