Ruby Cortez
Lacey,WA
Summary
Courteous and organized professional with over 15 years in customer service and 4 years in the banking industry. I am a hard-working and driven professional experienced in handling customer needs in a quick and accurate manner. Able to utilize my skills to achieve client satisfaction, acquiring customers, and increasing revenue. Strategic planner and keen problem solver.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cook
Army MWR CYS
Joint Base Lewis Mcchord, WA
10.2023 - 03.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Food Specialist
The Children's Courtyard South
Lacey, WA
11.2020 - 03.2022
- Maintained correct food temperature and transported meals according to safe handling guidelines.
- Rotated old stock, added new items to storage and maintained proper organization per codes.
- Developed delicious and healthy meal plans per standards.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Universal Banker
Olympia Federal and Savings
Lacey, WA
09.2020 - 10.2020
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Head Teller
Trustmark National Bank
Hattiesburg, MS
08.2017 - 10.2018
- Maintain and balanced a high volume vault
- Supervised and assist tellers
- Perform daily reports
- Count and balance ATM
- Monthly and quarterly certifications
- Assist customers with excellent customer service
- Performed daily teller transactions
- Met or exceeded sales goals
Branch Supervisor
Northrim Bank
Fairbanks, AK
05.2014 - 04.2017
- Maintain and balance vault
- Perform weekly incoming and outgoing vault shipments
- Assist tellers with daily transactions
- Perform daily teller transactions
- Open new accounts
- Create teller schedules
- Provide excellent customer service
- Performed certifications and audits
- Managed and motivated 7 or more employees
Customer Service Representative
Morley Company
Saginaw, MI
10.2011 - 12.2013
- Provide excellent customer service through inbound and outbound calls
- Assist customers with their queries and problems through phone or email
- Scheduled appointments
- Data input customer's information into company system
Supervisor
Petro Stopping Centers
El Paso, TX
09.2005 - 10.2010
- Responsible for accounts payable and payroll
- Perform purchase orders
- Supervise 3 to 4 employees at a time
- Perform change orders
- Deal with customers on a daily basis by phone or face to face
- Handle and resolve customer complaints.
Education
High School Diploma -
Riverside High School
05.2002
Skills
- Rapid 10-key data entry
- Cash handling experience
- Efficiency
- Exceptional customer service
- Excellent communication skills
- Strong sense of banking ethics
- Bilingual in English/Spanish
- Work effectively and efficiently under pressure with little to no supervision
- Team player
- Fast learner
- Outstanding oral and written communication skills
Certification
American Bankers Association
- Certificate for Principles of Banking (Banking Today)
- Certificate for Universal Banker
References
References Available Upon Request
Timeline
Cook
Army MWR CYS
10.2023 - 03.2024
Food Specialist
The Children's Courtyard South
11.2020 - 03.2022
Universal Banker
Olympia Federal and Savings
09.2020 - 10.2020
Head Teller
Trustmark National Bank
08.2017 - 10.2018
Branch Supervisor
Northrim Bank
05.2014 - 04.2017
Customer Service Representative
Morley Company
10.2011 - 12.2013
Supervisor
Petro Stopping Centers
09.2005 - 10.2010
High School Diploma -
Riverside High School
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