Ruby Cosby

Customer-focused professional with experience in customer service, case management, and business operations. Currently serves as a Customer Service Representative at Coolray Heating, Cooling, Plumbing & Electrical, assisting customers, coordinating service appointments, and resolving concerns in a fast-paced environment. Former IRS Revenue Officer with experience managing complex caseloads, conducting financial reviews, and working directly with taxpayers to reach resolutions. Strong communication, organizational, and problem-solving skills, backed by a Bachelor of Science in Communication with a concentration in Integrated Marketing Communications from Tennessee State University.

• Resident Assistant, Tennessee State University, 08/01/21, 05/01/24, Nashville, TN, Provided mentorship and conflict resolution for over 100 residents, fostering a supportive community., Organized and executed campus-wide events to enhance student engagement and retention., Managed administrative tasks, including event coordination, budgeting, and crisis response.
• Active Member, Sigma Gamma Rho Sorority, Inc., 03/01/22, Present, Contributed to community outreach initiatives, social events, and brand representation for the sorority., Developed event marketing materials and engaged in philanthropic efforts to enhance community impact.