Ruby DeVries
Norwalk,Ca
Overview
8
8
years of professional experience
Work History
Supervisor, Busser, Food Runner, Bar Runner, Barista
La Brea Bakery, Downtown Disney
Anaheim, CA
01.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Shift Supervisor and Barista
Starbucks Company
Norwalk, CA
01.2018 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier/Lead/Baker/Banquets/Server
Walt Disney Company
Anaheim, CA
01.2015 - 06.2019
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
Education
HS Diploma -
John Glenn High School
Norwalk, CANo Degree, Some Credits - Psychology
Cerritos College
Norwalk, CASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Policy enforcement
- Strategic planning
- Inventory management
- Continuous improvement
Timeline
Supervisor, Busser, Food Runner, Bar Runner, Barista
La Brea Bakery, Downtown Disney
01.2022 - 01.2023
Shift Supervisor and Barista
Starbucks Company
01.2018 - 05.2021
Cashier/Lead/Baker/Banquets/Server
Walt Disney Company
01.2015 - 06.2019
HS Diploma -
John Glenn High School
No Degree, Some Credits - Psychology
Cerritos College