Ruby Fan-Chiang
Fairfax,VA
Summary
Energetic customer tech support professional with over 2 years’ experience in providing high-level information and support services in demanding environments. Holds a minor in Actuarial Science with a broad foundation in financial analysis, accounting, finance, and economics. Proficient in data analysis and machine learning, including data cleaning, data visualization, and heat map creation, as well as building predictive models and algorithms to streamline strategic decision-making. As a Customer Support Engineer, has a proven track record of exceptional responsiveness in equipment installation and on-site product repair. Bilingual communicator fluent in translating technical data to clients, adept at modifications for bug fixes and code changes. With a detailed background in diagnostics, programming, and innovative analytics, dedicated to combining technical support with data insights to drive efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Language
3
3
years of post-secondary education
Work History
Customer Technical Support
DC-Tech USA
07.2022 - Current
- Collaborate with team members to identify and address colocation data center and IP address related issues in timely manner.
- Maintain data protection measures such as firewall configuration and black and white lists.
- Kept track of server activities, such as data flow and bandwidth of network communicate efficiently and accurately with engineers for the issues reported by clients.
- Demonstrate expertise in troubleshooting complex technical problems through multiple operating systems, including Windows, Linux, Ubuntu, and CentOS to ensure minimal downtime.
- Maintained high levels of customer satisfaction by quickly addressing and solving technical challenges.
- Uphold high-quality service standards by strictly adhering to company policies and procedures to ensure consistent service provided across diversified operating systems.
Student Assistant Manager
Virginia Tech Dining Services
10.2021 - 06.2022
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Kept facility clean and neat with regular attention to maintenance demands.
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
Education
Bachelor of Science - Computational Modeling And Data Analytics
08.2021 - Current
Skills
- Programming Language: Python, RStudio, SQL, JAVA
- Operating System: Linux CentOS, Ubuntu Cloud, Windows, MacOS
- Data Visualization: Excel, MS Office Suite, Google Sheets, Power BI, VBA
- Machine Learning in R: k-nearest neighbors, Naïve Bayes, Logistic regression, multiple linear regression, SOM, Ridge regression
Languages
Chinese (Mandarin)
Native or Bilingual
Certification
JPMorgan Chase & Co. - Excel Skills Job Simulation
Timeline
Customer Technical Support - DC-Tech USA
07.2022 - Current
Student Assistant Manager - Virginia Tech Dining Services
10.2021 - 06.2022
Virginia Tech - Bachelor of Science, Computational Modeling And Data Analytics
08.2021 - Current
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