Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Fox

Suwanee,GA

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

8
8
years of professional experience

Work History

State Farm Sales Represenative

Holly Goodman State Farm
Duluth, Georgia
11.2022 - 02.2024
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.

Optum

Senior Recovery Resolution Analyst
Franklin, TN
08.2018 - 06.2020
  • Analyzed claim data to identify trends and recommend process improvements.
  • Investigated fraudulent claims by gathering evidence from various sources.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

Blue Cross Blue Shield of TN
Chattanooga, TN
11.2017 - 07.2018
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.

Office Manager

Franklin County Chamber-Cmmrc
Winchester, TN
02.2016 - 10.2016
  • Developed monthly newsletter
  • Planned and executed special events and fundraisers to benefit the Chamber.
  • Designed marketing material
  • Managed the and kept up with documents for several grant programs for the Chamber

Education

High School Diploma -

Chattanooga High School Center For Creative Arts
Chattanooga, TN
05-2001

Some College (No Degree) - Marketing

The University of Tennessee - Chattanooga
Chattanooga, TN

Skills

  • Customer Needs Assessment
  • Account Servicing
  • Customer Service
  • Upselling and Cross Selling
  • Closing sales
  • Cold-calling
  • Sales expertise

Timeline

State Farm Sales Represenative

Holly Goodman State Farm
11.2022 - 02.2024

Optum

Senior Recovery Resolution Analyst
08.2018 - 06.2020

Customer Service Representative

Blue Cross Blue Shield of TN
11.2017 - 07.2018

Office Manager

Franklin County Chamber-Cmmrc
02.2016 - 10.2016

High School Diploma -

Chattanooga High School Center For Creative Arts

Some College (No Degree) - Marketing

The University of Tennessee - Chattanooga

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Ruby Fox