MACALAH ROLL
Ennis,TX
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
State Farm Account Manager
Rick Smith State Farm
Cedar Hill, Texas
07.2024 - Current
- Provide exceptional customer service to clients by addressing inquiries, resolving issues, and assisting with policy changes and renewals
- Assist clients with obtaining quotes and selecting insurance products that best fit their individual needs
Insurance Verification Specialist
Ellis County Eye Center
Ennis, Texas
11.2020 - 05.2024
- Conducted thorough verification of insurance coverage for patients, ensuring accurate information is documented and communicated to appropriate parties
- Managed a multi-line phone system, scheduling appointments and answering inquiries efficiently
Front Desk Coordinator
All Eye Care
Waxahachie, Texas
02.2019 - 10.2020
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring guests had a positive experience
- Managed a high volume of phone calls and schedules, ensuring all inquiries were handled promptly and professionally
Insurance Verification Specialist
Ellis County Eye Center
Ennis, Texas
10.2017 - 01.2019
- Conducted thorough verification of insurance coverage for patients, ensuring accurate information is documented and communicated to appropriate parties
- Managed a multi-line phone system, scheduling appointments and answering inquiries efficiently
Front Desk Coordinator
Advantage Eye Care
North Richland Hills, Texas
11.2015 - 09.2017
- Provided excellent customer service by addressing inquiries and resolving issues in a timely and professional manner
- Managed all front desk operations, including answering phone calls, greeting clients, and assisting with appointment scheduling
Skills
- Account management
- Client relations
- Account servicing
- Customer needs assessment
Certification
- Property and Casualty Insurance License May 2024 - Present
- Life and Health Insurance License June 2024 - Present
Timeline
State Farm Account Manager
Rick Smith State Farm
07.2024 - Current
Insurance Verification Specialist
Ellis County Eye Center
11.2020 - 05.2024
Front Desk Coordinator
All Eye Care
02.2019 - 10.2020
Insurance Verification Specialist
Ellis County Eye Center
10.2017 - 01.2019
Front Desk Coordinator
Advantage Eye Care
11.2015 - 09.2017