Ruby Gallegos
San Antonio,Texas
Summary
Driven LawyerLine Agent with a track record of delivering exceptional customer service by resolving complaints and fostering positive experiences. Excelled in maintaining accurate records and adhering to industry regulations, showcasing strong organizational skills and empathy. Proven ability in team collaboration and proficient in Microsoft Office, enhancing agency operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
LawyerLine Agent
Lawyerline
Florida City, FL
07.2023 - 07.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Medical Assistant
Alamo College
San Antonio, TX03.2024
James Madison High School
San Antonio, TX06.2013
Skills
- Positive Attitude
- Empathy
- Teamwork
- Communication
- Organizational Skills
- Attention to detail
- Microsoft Office
- Vital signs
- EMR system
- Experience Administering Injections
- Administrative skills
- Clinical skills
- Adhering to industry regulations
Certification
- CCMA
- BLS
Timeline
LawyerLine Agent
Lawyerline
07.2023 - 07.2024
Medical Assistant
Alamo College
James Madison High School